Class in Session: How PowerSchool strengthened its customer support with Agentforce Service to deliver more value for its K-12 customers

PowerSchool is the leader in K-12 education technology with a connected operating system serving over 80% of all school districts in North America. When the company set out to modernize its customer service offerings, it faced a scale challenge familiar to many growing enterprises: how to evolve from a patchwork of tools and siloed customer portals that required manual case routing that often stretched the support team’s ability to meet customer expectations. With a mandate to simultaneously raise the bar on customer experience and double down on smart use of technology, PowerSchool made a decisive move to get the job down within a sensible budget mandate.

In this webinar, hear how PowerSchool partnered with Agentforce to transform support into a more connected, customer-centric experience that meets the needs of busy district leaders, administrators, and educators. By replacing legacy systems with an AI-powered, self-service portal and unifying support across web, chat, email, and voice, PowerSchool is creating a more seamless path to resolution. Service innovations like intelligent case routing, real-time summaries, and AI-assisted responses are empowering support teams to resolve issues faster and with greater context.

Beyond go-live, PowerSchool is continuing to innovate—piloting next-generation capabilities like a self-improving knowledge base grounded in real educator interactions, dynamic assistants that guide support teams through complex, multi-step resolutions, and a modernized contact center experience. Each step forward is designed with one audience in mind: the K-12 district educators and administrators they enable.

Join us to learn how PowerSchool is building a smarter, more scalable support model; one that strengthens district partnerships, improves outcomes, and ultimately helps power stronger schools.