Care management teams at health plans are managing growing member populations alongside increasing outreach and assessment demands — often with constrained clinical resources. As nursing teams stretch to meet these needs, consistent member engagement becomes more difficult to sustain at scale. Members fall through the cracks, care gaps go unaddressed, and quality scores suffer. Health plans need a scalable way to engage their member populations consistently, without compromising the empathy and clinical integrity that drives real outcomes.
In this webinar, attendees will see how emotionally intelligent, voice-based AI is automating high-volume care management outreach, including health risk assessments, post-discharge follow-up, care gap closure, and member enrollment, directly within existing workflows. A featured health plan customer will share their experience using this approach to extend care team capacity, improve member engagement, and drive measurable improvements in quality performance.
Attendees Will Learn About
- Identifying and addressing care management outreach and assessment bottlenecks through the application of automated, high-volume workflows
- Evaluating strategies to improve member engagement and completion rates using empathetic, voice-based interactions available on a 24/7 basis
- Applying approaches to maintain clinical integrity and compliance through the use of validated assessments, real-time documentation, and embedded guardrails
- Integrating AI-driven solutions into existing care management systems to extend team capacity without increasing staffing levels
Featured Speakers
Courtney Henchon
Adam Wolfberg
