Featured Speakers:
Dena Campbell, Chief Information Officer, Highspring
Venkat Krishnamurthy, Product Management Senior Director, Salesforce
Mayte Zavaleta, Product Management Director, Salesforce
Alex Wentzell, Product Marketing Manager, Salesforce
Customers are fed up with traditional self-service... and it’s not hard to see why.
For many companies, customer self-service means basic FAQs, hundreds of knowledge articles, and chatbots that can only handle simple requests — leading to frustration and abandonment. A recent Gartner survey found that only 14% of customer service issues are fully resolved through self-service.
That’s why Salesforce is reinventing self-service by fully integrating Agentforce — our autonomous AI agents — with customer portals to transform reactive, time-consuming self-service into a guided, effortless experience.
Join us to discover:
- How agentic AI is shaping the future of self-service to boost resolution rates and lower support costs
- A live demo of our latest Self-Service innovation powered by Agentforce
- How Highspring, a leader in global professional services, is reinventing client engagement with agentic Self-Service
- What’s coming next on the roadmap and live Q&A with product experts
Gartner, August 2024