The Agentic Government: New IDC Research on What Public Sector Leaders Say About AI, Digital Labor, and What Comes Next

Digital productivity - the blended model of predictive, generative, and agentic AI operating under human oversight - is no longer a future-state concept for government. According to new IDC research sponsored by Salesforce, 77% of government organizations have already adopted AI tools for digital labor and plan to expand further. But moving from adoption to transformation requires more than technology. It demands the right governance, the right starting points, and the right operating model.

In this live webinar, Alan Webber - IDC’s Program Vice President for National Security, Defense, and Intelligence - joins Salesforce industry leaders to explore where agencies are investing, what barriers they are navigating, and how the most prepared organizations are structuring humans and AI agents to deliver outcomes at scale.

We’ll discuss:

• Adoption Trends: Where digital labor stands today - and where it's accelerating fastest.
• Overcoming Barriers: How leading agencies are navigating security, legacy integration, and trust to scale effectively.
• High-Value Use Cases: Which mission areas - including fraud/FWA, cybersecurity, and IT operations - are delivering the biggest impact and fastest value.
• The Blended Workforce: How to structure a human + agent hybrid workforce with a sustainable supervision model.
• A Strategic Roadmap: Moving from controlled pilots to mission-critical deployment across your agency.