Digital labor—the blended model of predictive AI, generative AI, and agentic AI operating under human oversight—is no longer a future-state concept for government. According to new IDC research sponsored by Salesforce, 77% of government organizations have already adopted AI tools for digital labor and plan to expand further, with 85% seeing more upside than downside.
But moving from adoption to transformation requires more than technology. It demands the right governance, the right starting points, and the right operating model.
In this live webinar, Alan Webber—IDC’s Program Vice President for National Security, Defense, and Intelligence—joins Salesforce industry leaders to share findings from a survey of nearly 800 government leaders. We are also joined by Nadia Hansen, Global AI & GTM Leader and Industry Advisor for Public Sector at Salesforce. Bringing a unique practitioner’s lens as the former Chief Information Officer for Clark County in Nevada, Nadia joins the panel to discuss how agencies are navigating these shifts and structuring humans and AI agents to deliver outcomes at scale.
Together, our panel will explore where agencies are investing, what barriers they are navigating, and how the most prepared organizations are structuring humans and AI agents to deliver outcomes at scale.
You'll walk away with a practical roadmap for getting started—and a clear picture of where agentic AI is headed in the public sector.
You’ll Learn:
- Adoption Trends: Where digital labor stands today—and where it's accelerating fastest.
- Overcoming Barriers: How leading agencies are navigating security, legacy integration, and trust to scale effectively.
- High-Value Use Cases: Which mission areas—including fraud/FWA, cybersecurity, and IT operations—are delivering the earliest value.
- The Blended Workforce: How to structure a human + agent workforce with a sustainable supervision model.
- A Strategic Roadmap: Moving from controlled pilots to mission-critical deployment across your agency.
Featured Speakers
Alan Webber
