Featured Speakers:
Dalton Laluces, Director of Outreach and Advocacy, County of Union New Jersey
Nadia Hansen, Local Government Industry Advisor Director, Salesforce
In today's rapidly evolving digital landscape, the needs and expectations of constituents are continually increasing. To meet these demands, public sector organizations are turning to innovative technologies and AI to transform government health and social experiences at scale. Join us in this webinar to learn actionable best practices for government agencies that are looking to create more accessible, integrated, and efficient government services.
Hear directly from the County of Union, New Jersey, as they share their journey of partnering with Salesforce to:
- Provide Connected, Consistent, and Timely Access to Government Services: Discover how the County of Union New Jersey empowers constituents to easily access a wide range of essential government health and human services, from public assistance programs to homelessness support, through a user-friendly and integrated digital platform.
- Engage and Inform Beneficiaries: Learn about the personalized digital experiences that the County are creating to meet beneficiaries where they are through mobile apps, websites, or other digital channels. These experiences are designed to keep individuals informed and engaged, ensuring they have the information they need to navigate government systems effectively.
- Improve Constituent Satisfaction: Explore how intuitive self-service support portals can enhance constituent satisfaction while also boosting the efficiency of government operations. By automating routine tasks and providing 24/7 access to information and services, these portals make significant impact on both the user experience and the overall performance of government agencies.
- Optimize Operational Efficiency: Discover how managing government services on a modernized, deeply unified platform empowers internal stakeholders by freeing up teams from managing incomplete workflows and reducing the burden of system troubleshooting.