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How to Turn Contact Centers into Profit Centers in Consumer Goods
Featured Speakers:
Lorran Cosby, Senior Vice President, Digital and eCommerce, Perrigo
Devin Kunysz, Industry Advisor, Senior Director, Salesforce
McKee Hornor, Product Marketing Manager, Salesforce
Customer expectations in Consumer Goods have climbed year after year, while margins have returned to slow, single-digit norms. That means it’s more important than ever to drive productivity and revenue in every part of your business. We asked CG leaders where the biggest opportunity lies and the answer was clear: customer service. We found service centers can be your new profit center with the right data, tools, and strategies in place.
Join us to learn how to use Service to deliver profitable growth with Data and AI in our upcoming webinar featuring an interview with Perrigo.