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How to Leverage AI Conversational Insights for Customer Success

Featured Speakers:

Nausheen Najib, Senior Manager, Product Marketing, Salesforce
Vanessa Chalem, Senior Manager, Product Management, Salesforce

Imagine if you could take customer conversations across different channels and turn them into automation opportunities. But data silos and the inability to easily obtain key insights from unstructured data present a challenge for businesses to drive the right actionability, and ultimately improve the customer experience. With the power of AI we enable you to bridge that gap, garnering the real insights from unstructured data and turning this into knowledge at your finger tips to improve operational efficiency and impact the overall customer success in your organization.

Join this webinar to learn how you can harness the power of AI with Einstein Conversation Mining to:
  • Understand trends and key reasons customers contact support through mining conversations across channels
  • Visualize common contact reasons by support volume and critical KPIs to extract actionable insights and trends
  • Prioritize the highest impact opportunities for automation based on duration and volume


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