In today’s new era of AI agents, having the proper knowledge base is more important than ever. With 84% of service leaders saying AI improves customer service, it’s clear that strong knowledge management powers AI solutions that benefit everyone. From self-service to field support, both customers and employees rely on the most accurate information to achieve effective service. But how can you build a knowledge strategy that keeps up with rapidly evolving technology?

Join this webinar featuring Donna Fluss, President of DMG Consulting, and Devra Struzenberg, VP of Product Management at Salesforce, to uncover practical strategies for mastering AI-driven knowledge management and see a live demo of knowledge solutions designed to power effective AI agents. This webinar is perfect for service leaders looking for actionable insights to refine their knowledge strategies and stay ahead of the curve.