Featured Speakers:
Jean Souliere, Chief Strategy Officer and Chief Technology Officer, Sweeping Corp of America
Michael McCaskey, Product Management Director, Salesforce
Rachel Hawley, Principal, Specialist Solution Engineer, Salesforce
Field Service organizations face a daily challenge: efficient routing and scheduling of resources. For just six appointments across a single resource, dispatchers must evaluate 720 different permutations. Add a second resource, and that jumps to over 479 million combinations. When you factor in travel time, skill sets, and customer preferences, the complexity grows exponentially.
Many organizations attempt to manually schedule their resources, but this approach is often inefficient and prone to error. Others turn to intelligent algorithms to streamline the process. Join our product experts to learn how Salesforce Field Service optimizes scheduling with Enhanced Scheduling & Optimization and Agentforce to increase efficiency, productivity, customer satisfaction, and cost savings.
What you'll learn:
- How Salesforce's optimization engine tailors weights to specific objectives for each organization
- The power of AI in optimizing scheduling and dispatch
- A live demo showcasing Agentforce for Field Service, including the new Scheduling Agent
- Direct answers to your questions from our product experts