Future-Proofing Customer Engagement: Agentforce & Personalization Use Cases in Salesforce

Featured Speakers:

Ralph van den Broeck, Marketing Automation Manager, Fisher & Paykel
Paul Cordasco, Director, Product Marketing, Salesforce
Abigail Kutruff, Director, Product Management - Personalization, Salesforce
Sergey Agadzhanov, Product Management Senior Manager, Salesforce

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Are you ready to take your customer engagement to the next level? This webinar will showcase how the synergy of Salesforce Personalization, Data Cloud, and Agentforce enables you to deliver truly personalized experiences across every touchpoint, including agent interactions.

During this session, you'll learn:

• How Data Cloud unifies customer data, empowering Salesforce Personalization and Agentforce to deliver hyper-relevant experiences.
• Live Demonstration: See how Salesforce Personalization delivers dynamic, tailored experiences in real time.
• Strategies for leveraging real-time data to personalize interactions across channels and empower agents with the right information at the right time.
• How Agentforce integrates seamlessly with Personalization to provide agents with contextual insights, leading to more effective and personalized customer service.
• Real-world success: Gain valuable insights from Fisher & Paykel, a launch customer, as they share their experiences and results.
• Roadmap Sneak Peek: Get an exclusive look at the upcoming features and innovations within Salesforce Personalization, giving you a competitive edge.

Discover how to transform your customer engagement strategy and drive significant business growth. Register today!