Connect teams from research to remedy with Agentforce.

Build your agentic enterprise by connecting everyone in the pharma ecosystem with AI and automation. Break data silos with Life Sciences Cloud to deliver curated, therapy-specific support programs from clinical to commercial on a unified platform.

These pharma companies are transforming the industry with Salesforce.

Enhance patient services.

Boost productivity and lower costs by empowering your service teams with AI to bring them closer to patients.

Streamline and automate the verification and re-verification of pharmacy benefits to improve patient access and adherence to medications. Equip agents with payer coverage analysis, SLAs, and reminders on a home page dashboard

Validate insurance coverage on Life Sciences Cloud

Guide coordinaters through therapy orchestration with AI-driven insights, providing intelligent recommendations for the next best engagement to meet patients where they are. Accelerate time to treatment with financial assistance programs and alternate medication options

A dashboard outlining new insulin treatment program with patient data and care plan.

Connect teams to improve productivity and efficiency as you ensure compliance with trusted and advanced integrations.

A dashboard showing patient/prescription metrics about patient count by program, patients in therapy and patients by stage.

Foster comprehensive, personalized programs using real-time analysis and assessments. Capture patient-reported outcomes and adverse events in a FHIR-aligned data model and take action.

A dashboard showing patient/prescription metrics about patient count by program, patients in therapy and patients by stage.
Validate insurance coverage on Life Sciences Cloud
A dashboard outlining new insulin treatment program with patient data and care plan.
A dashboard showing patient/prescription metrics about patient count by program, patients in therapy and patients by stage.
A dashboard showing patient/prescription metrics about patient count by program, patients in therapy and patients by stage.

Optimize HCP engagement with Agentforce.

Streamline engagement with healthcare professionals through intelligence-driven experiences with pre-call planning, smart summaries, and real-time insights.

Connect sales, marketing, and prescribing behavior into a unified view to drive dynamic, personalized engagement.

A dashboard that shows engagement and suggests the next best message.

Maximize medical team productivity with providers and KOLs.

A portal showing an autogenerated answer about CAR T-cell therapy.

Package important information in a personalized portal with chat bots and AI-curated promotional and scientific content.

A portal that shows latest information relevant to the doctor's specialty and a chatbot to answer their questions.
A dashboard that shows engagement and suggests the next best message.
A portal showing an autogenerated answer about CAR T-cell therapy.
A portal that shows latest information relevant to the doctor's specialty and a chatbot to answer their questions.

Accelerate clinical trials.

Enable faster innovation by connecting trial teams, patients, and clinical data on a single digital platform.

Enroll eligible candidates faster with powerful recruitment tools and personalized messages that prevent attrition.

A participant management dashboard that shows patient details and an email notification of them having cleared the screening.

Ensure successful studies with site management from onboarding to trial completion.

A dashboard showing trial sites and patient information with an action button to send the information to a journey dashboard.

Collaborate through every phase of clinical development on a regulation-compliant platform.

A dashboard showing the complete details of a clinical study.
A participant management dashboard that shows patient details and an email notification of them having cleared the screening.
A dashboard showing trial sites and patient information with an action button to send the information to a journey dashboard.
A dashboard showing the complete details of a clinical study.

Scale advanced therapies.

Streamline cell and gene therapy processes to improve outcomes and lower costs.

Reduce expensive errors in multi-step scheduling, respecting lead time and available capacity among various sites and treatments.

A dashboard that outlines advanced therapy details like screening, blood collection, apheresis, manufacturing and infusion.

Maintain full visibility of custody chains in line with protocols, from sampling through administration, on a connected platform.

UI of the chain of custody report and a slack notification about advanced therapy management.

Unify systems across partners, patients, and procedures to proactively identify bottlenecks and actionable next steps in real-time.

A slack UI showcasing a patient's report from the life science cloud app.
A dashboard that outlines advanced therapy details like screening, blood collection, apheresis, manufacturing and infusion.
UI of the chain of custody report and a slack notification about advanced therapy management.
A slack UI showcasing a patient's report from the life science cloud app.

Learn new skills with free, guided learning on Trailhead.

Pharma CRM FAQ

Life Sciences Cloud helps pharmaceutical organizations accelerate the path from research to commercialization. This trusted intelligent engagement platform empowers pharma teams with patient and HCP insights, personalized engagement, and program support.

Life Sciences Cloud enables pharma to leverage out-of-the-box AI-powered capabilities that make it easier to engage patients, offer support services, and coordinate stakeholders across manufacturing, supply chains, CROs, HCPs, and other partners – all from a single platform.

When choosing the right pharma management software, prioritize a future-proof and scalable platform for global reach and future growth. Opt for flexible solutions with built-in tools for rapid innovation. Consider TCO (uptime, features, support, integrations) for optimal value.

Life Sciences Cloud for Customer Engagement is a ready-to-use agent-first customer experience with a mobile experience built for contextual insights and actions. Here’s how Life Sciences Cloud helps you enhance your commercial interactions:

  • Unified HCP profile with comprehensive details about the account, insights and next actions tied back to patient support
  • Intelligent mobile interface to perform detailing and closed loop marketing
  • Agentic-AI assisted 24/7 support for healthcare professionals
  • Dashboards and metrics to analyze trends, preferences, and prescriptions for improved engagement outcomes
  • Access to Data Cloud for an embedded, unified data lake to enable powerful real-time insights and impactful AI actions guarded by the Trust Layer.

Check out our Release Notes and Help page for detailed instructions on setup.