Adapt and thrive in the expanding energy economy with responsive, personalized service that keeps customers at the center. With Agentforce, energy and utility companies engage customers, educate stakeholders, track assets, manage suppliers and mobilize the field, on the industry-leading CRM for utilities and energy companies.
From Sales and Service to Field Service, new Agentforce features give your teams the power to grow customer value for energy and utilities enterprises.
Discover how agentic energy and utility enterprises trust Salesforce to manage customer expectations, stakeholder needs, field operations and supply constraints.
Watch our on-demand webinar for an in-depth exploration of how Energy & Utilities companies are using Data 360, Energy & Utilities Cloud, and Agentforce in one deeply unified platform to improve customer interactions and create a foundation for AI.
Learn how NeuraFlash and Salesforce for Energy & Utilities are transforming customer service. Hear from utilities implementing AI-powered IVR agents that sound natural, handle personalized interactions, and fit seamlessly into the customer journey.
Position your business for the future of energy with personalized service, unified customer and asset data, and agile business processes with the Salesforce CRM for utilities and energy companies.
Put customers at the center of utility transformation. Un-silo your data and bring teams together to create seamless, personalized utility customer experiences with the world’s most trusted data, AI, and CRM platform.
Be the first to convert your B2B energy customers with an energy broker CRM. Offer continuous customer value with agile pricing, forecasting, and portfolio optimization. AI- and data-driven quote-to-contract automation enable retail energy suppliers to offer bespoke B2B contracts in record time.
Drive adoption in utility clean energy programs, connect your customers with energy efficiency and electrification resources, and streamline contractor participation with a CRM and AI on the Salesforce platform.
Get complete visibility into service operations and assets on the leading field service software for utilities and energy companies. From meter installations to asset maintenance to vegetation management, empower today's mobile-enabled workforce with data, AI and CRM for excellent customer service.
Create seamless utility customer experiences and upskill your contact center agents at scale. Energy & Utilities Cloud on the Agentforce 360 Platform gives agents AI-powered tools and context in a single console to deliver personalized utility self service, for faster resolutions and happier customers.
Connect stakeholders and assets across the value chain to get the most value from the growing upstream ecosystem using our oil production management software.
Streamline field operations and train a new energy workforce as you improve on-site safety, sustainability, and efficiency with midstream oil and gas software. Manage customer relationships to achieve outcomes that meet today's definition of commercial excellence.
Unlock value from the thriving network of suppliers, customers, and partners as demand for refined products evolves. With the right downstream oil and gas software, you can optimize refining and distribution operations to be more efficient and adaptable. Collaborate across the value chain to boost profitability and ensure long-term sustainability.
Create trust, transparency, and responsiveness that sets you apart in an increasingly competitive oilfield services and equipment marketplace. Manage through cycles with software that drives efficiencies.
Salesforce has become our global customer service platform. We can see everything we’re doing and everything we’ve done. It makes it easier for our people to do things in a standard way — and in a smarter way.
Terence SorrellBusiness Solutions Manager, Connected Home
Start building on Energy & Utilities Cloud for free with one of our trial environments, custom configured to suit your needs.
Customer relationship management (CRM) for utilities and energy industry is a system for managing all of your company’s interactions with current and potential customers, and managing critical information like energy usage, billing, product adoption, trade ally transactions, and field service data.
Energy and utilities businesses use CRM to augment billing and CIS systems with a more robust database to improve customer relationships, sales, field service, and partner relationships, ultimately driving revenue and reducing operational costs.
Energy and utility companies pile software applications on top of a CIS system to to get a better view of customers, yet find it hard to connect all the data, processes and operational silos. A CRM for utilities and energy unifies processes on a single platform so teams can resolve issues faster.
Energy and utilities companies use a CRM to provide seamless, personalized service. An energy CRM can give agents more visibility into customers, build a robust sales or program participation pipeline, better manage program portfolios, and deliver meaningful service experiences for the consumers.
Determine what you want an energy and utilities CRM to solve. It should integrate with existing billing and CIS information, usage and consumption information, key account or retail energy lead management, partner or trade ally performance management, embedded analytics and AI, and more.
