Mandated Reporter Intake

Here we have an initial set of safety assessment questions using Omniscript, guiding the agent through a structured way of deciding whether to screen in or out the incident or referral, helping the agent to determine the risk and priority level.

Next: Click on “More…” then “Streamline Screening with Automation”

Due to the severity of the allegations, the referral is automatically updated to the investigation stage, the recommended response priority time is set to 24 hours, and an investigator is assigned.

Next: Click on “More…” then “Mobile Interface for Field Investigations”

Ian, the field investigator assigned, receives a notification for the new investigation, advising him to investigate the referral as soon as possible.

Sean quickly responds directly in the feed that he is nearby the location and can investigate immediately.

He taps into the details of Sam’s case providing him with necessary case context and case notes. He also sees a map with driving directions to the location.

Next: Click on “More…” then “Easily Add Pertinent Information”

Ian can easily access the investigation record from his phone and inspects the details of the current situation.

Ian completes a set of activities automatically assigned to the investigation during the investigation. He dictates notes and adds photos to the investigation record.

Next: Click on “More…” then “Update Investigations On-the-Go”

After Ian has completed his investigation and finds the allegations of abuse and emotional maltreatment to be unsubstantiated, he submits the request to his supervisor for review and approval.

Next: Click on “More…” then “Easily Track Investigations”

The supervisor is able to review the recommendation of the investigator, confirm that the investigation is unsubstantiated, and update the status.

The automated workflow updates the relevant records and can close out the referral.

Next: Click on “More…” then “Act on Real-Time Insights”

With Salesforce Platform for Child Welfare the department executive of the Agency of the Future, Susan, has access to real-time insights into key performance indicators and overall program performance.

Susan is able to see at a glance the real-time performance of the agency’s intake.