Emergency Response Management

Effective communications and media engagement strategies will be required to ensure that key messages are conveyed to the public. Salesforce offers a complete communications platform that can be used to provide mass and personalized communications via multiple channels including email, SMS, and social. Key features include:

• Social media management
• Public awareness
• Geospatial and social insights
• Mass communications
• Social follow ups
• Automated communications

Next: Click on “More…” then “Quarantine & Displacement Management”

In the case of a public health emergency, putting “at risk” and infected individuals in quarantine has proven to be a key step in preventing the spread of a disease. The Salesforce platform can provide a 360 degree view for your quarantine management that includes geo-spatial information, case management details, timelines, contacts, and milestones. Manage and track all details related to quarantined individuals including personal information, location, status, engagement history, questionnaires, updates, treatment plan, and more.

Next: Click on “More…” then “Response Management”

In any emergency situation, governments experience a dramatic increase in inquiries, questions, responses, coordination, and reporting. Call centers, offices, and websites see increased volumes as the public seeks information and contact with government officials. Salesforce delivers an integrated set of capabilities that optimizes and connects the response efforts of government through a high-velocity call center/case management console, community web portals, chatbots, Einstein Analytics, and knowledge base.

Next: Click on “More…” then “Health and Recovery Management”

In any serious emergency, governments will have a wide-range of individuals and sick or injured patients to monitor both at the site of the crisis and remotely. Care and oversight is often delivered by a broad coalition of medical professionals. To bring consistency and quality to initial and long-term response and care it is important for responding organizations to have a consistent care plan, health and wellness protocols, and tracking mechanism for all patient interactions. Salesforce Health Cloud offers governments the ability to manage patient care and interaction including:

• Health Timeline
• Patient Profile
• Care Team Coordination
• New Patient Onboarding
• Intelligent Task Management
• Care Plan Customization
• Advance Patient Segmentation
• Risk Stratification

Next: Click on “More…” then “Update Investigations On-the-Go”

Timely, efficient and accountable distribution of emergency grant and loan funds is critical as regions focus on crisis response, relief and reformation efforts. The Salesforce platform enables government agencies to stand up funding mechanisms quickly to provide monies to citizens in need and the programs designed to boost long term recovery. This capability includes an easy to use self-service portal that provides an applicant with streamlined workflows to manage awards, define processes for grant approvals and a fully digitized experience with document upload and e-signature integration. This allows all of the information that is required to grant funding to be stored and acted upon in one central location, speeding up approvals while providing full transparency for all users in a time of crisis.