Inspection Management for Public Sector

Automate the process of assigning inspections with just a few clicks, empowering application reviewers and dispatchers to easily identify the right inspector for each visit and set precise timings. This feature streamlines workflows by automatically routing the appropriate code enforcement officer to the correct site. Inspectors receive their daily visit plans directly on their mobile devices, ensuring they are always informed and prepared. The benefit is a significant reduction in manual effort and administrative burden, leading to more timely and accurate dispatching of personnel and improved overall operational efficiency.

Next: Click on “More…” then “3. Conduct Inspections Anywhere with Mobile Tools”

Empower your inspectors with Public Sector Mobile Inspection, which automatically notifies them of their daily visit plans directly on their mobile devices. This functionality allows inspectors to view and manage their schedule, filter by priority or status, and even work offline, syncing data once back online. During inspections, they can document findings, verify compliance, and upload supporting files, videos, or pictures directly from their device. This drastically increases inspector efficiency and effectiveness in the field, eliminating tedious paperwork and ensuring real-time data capture for accurate records.

Next: Click on “More…” then “4. Ensure Thoroughness with Configurable Checklists”

Utilize configurable inspection checklists to ensure that no critical steps are missed during on-site visits, thereby enhancing community safety. These guided templates provide inspectors with a clear, step-by-step process to follow directly within the application. For more complex scenarios, Dynamic Assessments offer increased UI flexibility and conditional questioning, adapting the checklist based on real-time input. This capability standardizes inspection procedures, significantly reduces the chance of errors, and guarantees a comprehensive approach to compliance verification, ensuring consistency and quality across all inspections.

Next: Click on “More…” then “5. Document Compliance with Assessment Indicators”

Equip inspectors to accurately document compliance or violations against regulatory codes using configurable fields directly within the system. Assessment indicators allow for granular detail in recording findings, and specific selections can automatically trigger the creation of a Regulatory Code Violation record, streamlining the process. Inspectors can also upload supporting files, videos, or pictures directly from their mobile device to provide comprehensive evidence for their assessments. This ensures highly accurate violation documentation, facilitates robust evidence collection, and provides essential data for efficient compliance follow-up and enforcement actions.

Next: Click on “More…” then “6. Access Regulatory Codes On-Demand”

Provide inspectors with immediate access to relevant regulatory codes directly within their application, allowing them to double-check and verify their assessments on-site. This ensures that every assessment aligns with the latest regulations, policies, and procedures enforced by the regulatory body. The system can be populated with all necessary regulatory codes, making it a comprehensive and authoritative resource for inspectors. This capability minimizes errors, boosts compliance accuracy, and empowers inspectors with the real-time information needed to make informed decisions and uphold safety standards efficiently.

Next: Click on “More…” then “7. Capture Digital Signatures On-Site”

Streamline the completion of on-site inspections by enabling the digital capture of signatures directly within the application. This eliminates the need for any additional paperwork, completing the inspection process immediately in the field. Digital signatures contribute to the broader effort of transforming paper-based processes into efficient, digital records, supporting a paperless environment. This feature significantly increases efficiency, reduces administrative burden for inspectors, and ensures secure, verifiable, and instantly accessible record-keeping for all inspections.

Next: Click on “More…” then “8. Facilitate Enforcement Actions for Compliance”

Empower compliance officers to effectively follow up on violations and initiate enforcement actions to ensure resolution. The system enables the assignment of specific penalties and regulatory fees based on identified violations. For each regulatory code violation recorded during an inspection, appropriate enforcement actions can be created. Agentforce for Public Sector further assists compliance officers by analyzing inspection findings, automatically matching violations with corresponding enforcement actions, and drafting templated communications. This ensures swift, consistent, and regulation-aligned resolution of violations, strengthening regulatory oversight and ultimately promoting public safety within communities.

Next: Click on “More…” then “9. Gain a Unified View of All Related Information”

Achieve a comprehensive, unified view of all relevant information in a single place, enabling efficient tracking of resolution and assessment of final compliance. Reviewers gain a complete picture of the application pipeline and individual applicant data, encompassing associated inspection visits, violations, and enforcement actions. This single source of truth provides valuable context quickly, offering a hierarchical view that displays up to four levels of related data, from the initial business license application down to specific enforcement actions. This significantly enhances transparency, streamlines decision-making, and fosters seamless inter-departmental collaboration, all from one central hub.

Next: Click on “More…” then “10. Empower Constituents with an Online Experience Portal”

Provide your constituents with a dynamic online experience portal where they can easily stay updated on inspection statuses, track applications, and communicate directly with agency employees. This portal functions as a one-stop shop for everything from submitting new applications and renewing existing ones to paying fees and updating license information. Accessible to both registered and guest users, it's designed to be mobile and iPad ready, allowing access from any device. Applicants can view all updates and messages in one place. This significantly improves customer satisfaction, enhances accessibility to government services, and can help reduce call center volume by enabling self-service and real-time information access.