License and Permits Management for Public Sector

Applying for licenses and permits is now simpler and more efficient. The public can easily find, submit, and manage their applications through a digital context-specific experience. The solution features smart forms that dynamically guide users through the necessary steps, adapting to their unique needs. This ensures that only relevant information is requested, and data validations help capture correct details from the outset, reducing errors and saving time. For precise location-based applications, Geographic Information System (GIS) integration allows users to input addresses or pinpoint exact coordinates directly within the form.

Applicants also benefit from automated fee calculations, providing a clear, itemized list of charges and enabling secure online payments with third-party integration.
Even paper applications can be transformed into digital records using advanced optical character recognition, eliminating manual re-keying for agencies. Once submitted, applications seamlessly enter a reviewer's queue, and applicants receive real-time status updates and automated notifications.

If more information is needed, reviewers can collaborate directly with applicants within the platform, ensuring all communication is documented in one central place. This comprehensive approach significantly reduces administrative burden and accelerates the application process, leading to faster issuance and improved user satisfaction.

Next: Click on “More…” then “3. Use Automation for Greater Efficiency”

Once applications are submitted, automation accelerates reviews with a flexible, no-code business rules engine. This means agencies can process applications faster, leading to quicker issuance of licenses and permits.

Automated notifications keep both agency staff and the applicant informed as new applications arrive, status gets changed, and permits are issued, ensuring timely follow-up. This comprehensive automation fundamentally enhances operational efficiency and allows agencies to provide speedy service to constituents.

Next: Click on “More…” then “4. Track Progress Effectively”

The employee view empowers public sector staff to efficiently manage licensing and permitting. Reviewers gain a centralized dashboard to see all applications requiring attention, allowing them to track status and ensure timely progression.
By automating tedious data entry and manual sorting, the system frees up valuable staff time, enabling employees to focus on critical evaluation and decision-making. This comprehensive approach significantly reduces administrative burden and accelerates application reviews, ensuring faster issuance and improved service delivery.

Next: Click on “More…” then “5. Gain a Holistic View”

Employees gain a holistic view of all pertinent details, including applicant data, uploaded files, and associated information. The platform provides clear, guided next actions for each step in the review process, from initial analysis to final approval, enhancing productivity and streamlining workflows. Embedded insights, such as infraction data, can even be used to recommend an inspection when needed. Reviewers can also utilize a hierarchical view to quickly understand the overall situation and access up to four levels of related data at a glance.

Next: Click on “More…” then “6. Collaborate Seamlessly”

Collaboration is central to our License and Permit Management solution, connecting public sector staff with applicants and internal departments in real-time. This unified approach ensures that all communications are documented in one central place, eliminating the inefficiencies of traditional back-and-forth methods. 

Reviewers and licensing agents can easily collaborate with applicants within the portal, allowing for quick resolution of queries, such as missing or inaccurate fields, and ensuring all necessary documentation is provided. This also enables the public to view all updates and messages when they log in, enhancing transparency.

Internally, the platform fosters seamless interagency collaboration, allowing licensing agents to work efficiently with various departments like zoning, building, or fire, ensuring all relevant parties are aligned on application details and requirements. This collaborative environment accelerates application reviews by enabling employees to act as one cohesive team.

Next: Click on “More…” then “7. Follow a Prompt and Transparent Process”

Once final approval is granted, the solution automates the distribution of licenses and permits, ensuring a swift and seamless process. The approved license or permit is automatically generated and emailed directly to the applicant, providing immediate access to their official document. Simultaneously, the document is also made available within the constituent’s dedicated online portal, allowing for easy, anytime access and secure retrieval.

This digital distribution means constituents gain clear visibility into every step of the approval process, remaining informed and eliminating uncertainty. The platform supports the entire licensing lifecycle, from initial application to issuance and even renewals, all through a single, digital hub. This approach enhances the customer experience by providing efficient, accessible government services that meet public expectations for digital interactions.

Next: Click on “More…” then “8. Use Intelligence Effectively”

The solution provides actionable intelligence through comprehensive analytics, empowering public sector agencies to make informed decisions and reduce uncertainty. A centralized dashboard offers executives a full view of application and license status, including breakdowns by geography, type, and processing stage. This allows agencies to track key performance indicators (KPIs) such as processing and wait times, administrative burden, and time to issuance, which directly impacts customer satisfaction.

By centralizing all license, permit, and inspection data, the system helps agencies identify trends across departments and authorization types, enabling more effective resource allocation. Ultimately, analytics foster a performance management culture that drives operational efficiency and improves service delivery.