Deploy faster to meet your agency's mission with out-of-the-box case management. Scale digital operations and boost efficiency with self-service and automation. Adapt and build for the future on a flexible, deeply unified platform that integrates AI, data, and workflows seamlessly.
Step through the guided tour by clicking on the tabs below.
Public Sector Solutions is Salesforce's public sector software. It includes out-of-the-box apps that help agencies deploy faster. Plus, flexible low-code/no-code tools help governments customize to fit their needs. Built on a powerful unified platform, it helps agencies scale and adapt for the future.
Public Sector Solutions can easily integrate with legacy systems driving effectiveness. With Agentforce, organizations can deploy AI agents with purpose-built skills to solve everyday challenges and provide the best in constituent services.
Next: Click on "2. Accelerate Time to Value"
Government organizations are called upon to act fast and keep pace with so much - increasing constituent demands, changing mission priorities, new legislation, and compliance with stringent security requirements, just to name a few.
Public Sector Solutions includes incredible innovations from Agentforce, Salesforce Service Cloud, Sales Cloud, and Sales Cloud. To help organizations go even faster, Public Sector Solutions are enhanced with purpose-built innovation including: public sector data models, composable public sector components, and low code/no code tools.
Public Sector organizations can accelerate time to value, lower the total cost of ownership, and reduce project risk by leveraging best practice, purpose-built innovation for government.
Next: Click on “More…” then “3. Smart Intake Forms Powered by OmniStudio”
Serve your constituents faster and optimize intake with easy-to- create, guided forms. For services ranging from financial benefit applications to HR personnel action requests or local building permits, pre-populate forms with existing data and then, guide applicants through dynamic flows, helping to ensure that all essential information is captured. With policies and mission needs constantly changing, Public Sector Solutions makes it easy to quickly make updates to your intake forms.
Next: Click on “More…” then “4. License and Permit Management”
Make it easy for applicants to find, submit, and check the status of licensing, permitting, and inspection requests through a single digital hub. Employees can efficiently manage applications with real-time collaboration tools, a complete view of applicant data, and recommended actions at each phase, ensuring no critical steps are missed. Public Sector Solutions for License and Permit Management digitizes processes to serve constituents at scale.
Next: Click on “More…” then “5. Inspections Management”
Public Sector Solutions gives inspectors the information they need to be successful: mobile access to daily visit plans, routing information, checklists, and code lookup. Inspectors can easily collect, review, monitor, and take corrective actions, sharing feedback with the home office and constituents in real-time. Access secure portals, configurable workflows, and pre-built dashboards to quickly address trending violations and streamline inspections.
Next: Click on “More…” then “6. Benefit Management”
Benefit Management transforms the customer experience and efficiency of government entitlement programs. With guided online prescreening and applications, eligible individuals are matched with the right programs faster while case worker productivity and performance is boosted with automation, analytics, and digital-first case management.
Next: Click on “More…” then “7. Grantmaking”
Streamline the entire grants lifecycle from intake to closeout. Manage, track, and collaborate on grants programs with ease, gaining visibility across the entire funding lifecycle on a single platform.
Create funding opportunities, manage applications and reviews, track grant applicant budgets and results on a single platform.
Next: Click on “More…” then “8. Social Program Management”
Improve aid delivery for constituents facing hardship, such as unemployment, homelessness, or domestic issues. Guide constituents toward positive outcomes and self-sufficiency with goals, tasks, programs, benefits, and care plans. Help them stay on track with automated, personalized communication. Enable constituents to access service information, determine eligibility, and apply for assistance through a custom-built portal. Facilitate referrals to connect them with external programs and manage inbound referrals for your agency's services.
Next: Click on “More…” then “9. Provider Management”
Provider Management helps identify and manage providers to meet constituent needs. It delivers end-to-end services and unlocks self-service and transparency with a comprehensive portal. Provider Management makes it easy for providers to review referrals and coordinate service delivery with caseworkers and constituents. Providers can also track service enrollment and log attendance to monitor progress. Public sector organizations can capture details about service providers, their facilities, and specialties using the Provider Management data model.
Next: Click on “More…” then “10. Emergency Program Management”
Quickly prioritize and mobilize resources in response to an emergency. Provide emergency program information, incident updates, and applications for services and aid during times of crisis. Offer your constituents a community portal where they can submit requests for emergency services. Expedite volunteer and resource deployment with automation, support team productivity with mobile-first tools, and drive greater impact with pre-built analytics.
Next: Click on “More…” then “11. Employee Experience for Public Sector”
Support your employees with an operations hub to streamline administrative work. Speed up HR personnel action requests by digitizing intake forms. Expedite IT support with automated processes, workflows, and approvals. Create goal-centric support plans for employees. Administer training, coaching, or education reimbursements. Track employee relocation, retirement, or position changes-all with Employee Experience for Public Sector.
