Build better Healthcare experiences with AI-Powered Patient Engagement Software
Improve patient satisfaction and streamline communication with AI-powered patient engagement software that enhances the overall healthcare experience.
Patient Management Software
Streamline communication and boost patient satisfaction with Health Cloud. This cutting-edge patient engagement software transforms the way you engage with patients by keeping them informed, connected, and cared for every step of the way.
Seamless access to treatments
Elevate your scheduling experience with agent-assisted features like guided bookings, waitlisting, and multi-participant appointments. Simplify the booking process to improve patient satisfaction and reduce no-shows. Create personalized healthcare experiences by scheduling patient appointments in person, by phone, or via video and matching patients with the right provider, at the perfect time and place.
Limited appointment availability can impact patients' access to appropriate healthcare. Maximize availability with virtual care options for consumers and healthcare providers. Make video visits more convenient for patients with self-service scheduling, automated appointment notifications, and easy-to-access video links.
Optimize scheduling and resourcing for home healthcare services. Automate recurring visits and field resource assignments, so your team can spend more time with patients and less time traveling to them. Home visit broadcasting helps reduce no-shows, handle the increasing demand for care resources, and provide timely patient care by identifying matching care resources for visits.
Consolidate clinical and non-clinical data and streamline care processes to reduce costs, boost productivity, and deliver faster care. Harness the power of data-driven insights to personalize patient communication via their preferred channels. Remote monitoring lets care coordinators track patient health metrics in real-time and receive automated alerts, ensuring better outcomes and proactive care.
Enhanced patient services
Streamline benefits verification and information collection with AI-generated call scripts to help reps interact with payers to verify patient or program enrollee benefit details. and fill in missing fields. Generate a summary of patient or program enrollee benefits including patient information, insurance coverage details, copay, and deductibles, and share benefits summaries with providers to give context on the type of treatment or medication that would work best for the patient.
Gain deeper insights into your care programs and patient engagement with comprehensive recaps powered by Agentforce. Get a complete overview of program outcomes, adherence, engagement, and patient satisfaction rates, all in one place. Configurable based on your data and individualized needs, enhance programs with AI-recommended actions to proactively mitigate drop-off risks, ensuring better retention and improved results.
Quickly access a patient's medical history to guide informed care decisions. Request patient/member summaries with care plan information, medications, referrals, prior authorizations, care team details, assessments, SDoH, and more. Engage patients with personalized, timely emails featuring appointment reminders and helpful care information. Easily digitize healthcare assessments to transform industry-standard templates into actionable documents.
Improved accessibility
Mobile accessibility helps bridge the gap between providers, patients, and data. Using the mobile app, doctors and patients can access health information and communicate directly through secure messaging services. Together, they can chart progress, set and evaluate health goals, and even contact specialists when needed — regardless of their location.
Quickly build websites, service portals, mobile apps, and other digital touchpoints to captivate and connect with your audience using Experience Cloud . Streamline business processes quickly with connected data at every point in the customer journey. One way to use Agentforce, is to build and customize autonomous AI agents that provide round-the-clock support for both your employees and customers This helps you deliver a smarter, faster, and more personalized experience, anytime, anywhere.
Secure messaging apps, including live chat powered by AI, means you don't have to put your patients on hold. Instead, meet them on their preferred channels — your website, mobile app, SMS, WhatsApp, Facebook Messenger, and more. Scale 24/7 support easily with AI-powered chatbots to resolve cases faster by automating answers to common questions.
Patient Engagement Software FAQs
How does Health Cloud enhance the patient experience?
Health Cloud is a premier member and patient management software for hospitals, clinics, and providers that connects the care experience on one platform. As a healthcare CRM , it offers a comprehensive view of patients, informs expert responses, and tailors interventions by combining clinical and non-clinical data in one place.
How do AI agents work in healthcare?
Healthcare AI now includes tools like AI agents, or autonomous, proactive applications designed to handle specific tasks that help both providers and patients. Powered by large language models (LLMs), Agentforce analyzes patient interactions or triggers, then makes next-step decisions autonomously. These agents can operate 24/7 across various platforms like self-service portals and messaging channels, handling tasks proactively within set guardrails. When faced with complex issues beyond their scope, they can escalate the issue to human agents, ensuring that queries are resolved efficiently and accurately.
What is Experience Cloud?
Experience Cloud is an online social platform that connects companies, patients, providers, and medical staff with one another — and the data they need to provide the best healthcare experience possible. It allows users to collaborate in real time and share files, data, or records anywhere and on any mobile device.