Connect teams and data on a unified, agent-first platform. Streamline processes from inventory planning to contract compliance to drive efficiency, growth, and better patient, provider, and partner experiences.
Empower every rep with enterprise connected data, AI-driven insights, and mobile tools to elevate field execution across hospitals, provider organizations, and clinical settings. Give reps a single destination to access everything they need - from customer and procedure history to product, inventory, and support data, all with contextual guidance online or offline.
Integrate ERP, CRM, and device data for a 360° view of each account, territory, and asset.
Use AI to recommend routes, visit sequencing, selling priorities, and in-moment talking points tailored to each clinical setting, role, and conversation type.
Reps can document visits, capture case details, access content, and complete follow-ups, even offline - so more time is spent in front of customers and less on admin tasks
Maximize service rep productivity and improve customer experiences with process automations that transform service operations into a revenue and growth engine.
With one integrated platform you can see all inventory, fulfillment, logistics, post purchase, and customer data in one place, providing both accurate and timely information.
Decrease time spent on manual processes such as answering “where is my order”, and give reps and operational staff time back to focus on high value activities. Agents & AI can recommend options & actions such as next best products to buy or cross-sell and upsell opportunities, boosting both productivity and profitability.
Enable self-service on customers preferred channels to provide frictionless and personalized interactions across all touch points of the customer journey, increasing trust & overall satisfaction.
Lower inventory costs and increase efficiencies with greater visibility and real-time intelligence.
Get a holistic view of inventory with real-time updates for proactive management of consigned, purchased, and trunk stock.
Automate inventory workflows to minimize manual errors and create an improved seller experience.
Optimize surgical visits and preventive maintenance with intelligent routing and notifications. Ensure patients receive the care they need.
Increase productivity and transform your business results with a fully connected selling experience.
Get a 360-degree view of everything from physician case schedules and orders to pipeline coverage.
Use advanced selling tools to track progress toward targets and predict future account revenue.
Close more business with actionable insights and real-time buying signals that help you drive predictive prospecting.
Scale patient-centric experiences across your organization, reduce drug costs, and improve sales transparency.
Boost productivity with limitless assistive AI, purpose-built for Life Sciences Cloud
Empower teams to engage customers at every touchpoint, with relevant health insights and contextual data in the flow of work.
Integrate data from any system and automate complex tasks to deliver connected customer experiences, faster.
Reimagined commercial engagement on an agent-first, future-proof, unified platform with industry expertise.
Help your entire team find important answers and start making data-driven decisions.
Create customizable, predictive, and generative AI experiences to fit all your business needs safely.
Simplify everything from setting up your digital storefront to driving sales on any customer touchpoint.
Connect your entire organization on a single platform that makes sharing vital information easier, faster, and more direct.
Try Life Sciences Cloud free for 30 days. No credit card. No installations.
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Life Sciences Cloud is the trusted, connected platform that ties all stakeholders together across the medical product and commercial lifecycle. With a 360-degree view of business and stakeholders, MedTech organizations can optimize performance and lower costs. Learn more
Life Sciences Cloud’s out-of-the-box AI-powered capabilities makes it easy for medical device, equipment, and supply companies to engage patients and offer support services. They can also manage all their stakeholders across manufacturing, supply chains, CROs, HCPs, and other partners from a single platform.
Look for a solution architected for flexibility with all the purpose-built tools you need to deliver innovation quickly. Consider the total cost of ownership of any medical device solution including the ability to integrate with other digital and third-party solutions, uptime, advanced features, ongoing support, and implementation.
Life Sciences Cloud for Customer Engagement is a ready-to-use agent-first customer experience with a mobile experience built for contextual insights and actions. Here’s how Life Sciences Cloud helps you enhance your commercial interactions:
- Unified HCP profile with comprehensive details about the account, insights and next actions tied back to patient support
- Intelligent mobile interface to perform detailing and closed loop marketing
- Agentic-AI assisted 24/7 support for healthcare professionals
- Dashboards and metrics to analyze trends, preferences, and prescriptions for improved engagement outcomes
- Access to Data 360 for an embedded, unified data lake to enable powerful real-time insights and impactful AI actions guarded by the Trust Layer.
Check out our Release Notes and Help page for detailed instructions on setup.
Yes, Life Sciences Cloud Cloud including Customer Engagement is purpose-built for not only pharma but also medical technology organizations including diagnostics, capital equipment, consumables & implants, and wearables.
