Tech companies need to drive revenue faster, without increasing headcount. They need to retain customers and grow NRR. They need to innovate faster to stay ahead of the competition. This is where Agentforce helps tech companies drive more cost-efficient growth with digital labor.
Don't DIY your operational AI. Build and deploy agents quickly with Agentforce so you can focus on generating value and differentiation where it matters most: your products. Humans with agents scale technology operations and innovation together.
Reduce time to value with out-of-the-box templates, actions, flows and data integrations. Technology companies that use Agentforce see faster agentic delivery and more accurate results than DIY approaches.
With out-of-the-box skills for sales, service, marketing, and more, spin up and extend skills quickly that adhere to specific tasks, like product troubleshooting. Agentforce uses natural language so that anyone can configure completely custom skills, like a renewal skill, with low code.
Agents are grounded in your data like product usage, ERP, engagement, and more that is unified by 200+ connectors and our Zero Copy Network. They understand your brand and operations and learn how to best serve your needs over time without having to train and retain models.
The Atlas Reasoning Engine helps Agentforce deliver trusted and accurate actions by searching across structured and unstructured data to get the knowledge they need. With our semantic layer, Agentforce operates within your specific business context, understanding jargon like "Q1 pipe gen."
With guardrails and flows, ensure seamless handoffs between agents and teams across your organization. Through a deeply unified platform, all agent actions and data are visible to all, so humans and agents work together to grow revenue, and improve product adoption and NRR.
Whether you have high lead volumes, or leads that aren't ready to buy yet, nurturing every prospect is crucial, but is challenging with limited resources. With Sales Development Representative, Agentforce autonomously answers product questions, handles objections and books meetings for sales reps.
Grounded in your knowledge base, Agentforce answers product FAQs quickly and accurately, and even creates revenue-generating opportunities, like suggesting free trials. Agentforce troubleshoots product queries and hands off cases to human service reps as needed with our deeply unified platform.
Agentforce personalizes the customer journey from onboarding to renewal to drive product adoption, consumption and revenue. Trigger adoption journeys based on role and features adopted. Introduce learning and gamification, and generate success plans in partnership with customer success teams.
Agentforce proactively identifies accounts that are approaching renewal, creating success plans in partnership with human success teams. Agentforce engages customers to answer questions about products and pricing, identifies account white space, and opportunities for upsell based on product usage.
Provide autonomous employee support and services for onboarding, benefits, personalized career guidance and IT support in the flow of work. Pre-packaged onboarding skills make it easy for Slack admins to install with just a few clicks.
Tech's new reality includes smarter growth, cost efficiency and agent-powered innovation. But how we get to an agentic future relies on the following:
Unified data
Most teams aren't getting enough out of their data, and can't access it when they need to.
Integrated tech stack
Reducing complexity and eliminating redundancies is critical in bringing your data together.
Start faster
Hone in on a business use case that will have the biggest impact today.
We explore this and more in our Agent Guide for Technology.
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Learn how Salesforce for Technology powers customers' success.
AI agents in technology are software solutions that leverage artificial intelligence to automate tasks, manage IT operations, and enhance efficiency. They allow technology companies to scale revenue faster with autonomous prospecting. AI agents also decrease cost to serve through 24/7 autonomous self-service. Additionally, they personalize the customer journey from onboarding to renewal to drive product adoption, consumption, and revenue.
Agentic AI in technology refers to autonomous AI systems that make decisions and take actions to optimize front office and IT processes. These systems use machine learning and other AI technologies to analyze data, identify patterns, and take action, improving efficiency and reducing manual processes. By automating complex decision-making, agentic AI enhances technology operations, drives revenue, and improves service.
AI agents bring numerous benefits to the technology industry including improved incident response, increased net revenue retention, and accelerated revenue. By using AI-powered automation, IT teams can reduce mean-time-to-detect (MTTD) and service teams can reduce mean-time-to-resolution (MTTR), resulting in increased uptime and productivity. Additionally, AI agents provide data-driven insights, enabling informed decision-making and strategic planning.
Agentic AI in the technology industry is used for a variety of tasks, including automated software testing, where AI agents identify and fix bugs more efficiently. In cybersecurity, they monitor networks for threats and respond in real time. For DevOps, agentic AI optimizes deployment pipelines and resource allocation. In customer support, AI agents handle complex queries and provide 24/7 assistance. In sales, AI agents can autonomously prospect and assist sellers with lead prioritization.
Agentforce for Technology is a cloud-based platform designed to boost tech operations and efficiency. It automates software testing and deployment, ensuring faster and more reliable product releases. In cybersecurity, it provides real-time threat detection and response. For IT and customer support, it offers intelligent ticket routing and automated issue resolution. Agentforce also personalizes user experiences, tailoring content and recommendations to individual preferences.
Agentforce for Technology streamlines customer service operations by integrating AI-driven chatbots and human agents, enhancing response times and customer satisfaction. It offers scalable solutions, reducing costs and improving efficiency. The platform's analytics provide valuable insights, helping tech companies refine their support strategies and product development. Agentforce also ensures seamless omnichannel support, allowing customers to engage through their preferred communication channels.
Agentforce can reason through complex requests, safely retrieve accurate knowledge about your business, take action on your behalf, and scale across teams and departments. It starts with the Atlas Reasoning Engine, which breaks down the initial prompt into smaller tasks, evaluating at each step and proposing a plan for how to proceed until the complete answer or action is achieved.
Disclaimer: Salesforce pre-built Agentforce capabilities are constantly being enhanced based on customer feedback and may not reflect actual product details. Solutions may not be currently available, delivered on time or at all. Customers should make purchase decisions based upon solutions that are currently available.
