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The Great India Sales, Marketing & Service Summit

Discover where sales convert, marketing connects, and service cares - powered by Agentforce

  • 18th July 2025
  • 09:00 AM – 03:00 PM IST
  • Virtual Summit
Register now

About event

This summit explores intelligent growth, where people, systems and AI agents work together to refine strategy and scale empathetic service. It’s built for teams focused on precision, personalisation and results that scale. Across every function, from Sales, Customer Experience to IT, this is where smart transformation starts and real outcomes follow.

Customer expectations have changed. Scale and speed are no longer enough.

This summit focuses on intelligent growth, where human decision-making, smart systems and automation come together to drive precision, relevance and enterprise agility with Agentforce from Salesforce, powering the shift.

Whether you're leading CX, Service, IT or Strategy, this is where meaningful transformation begins.

What to Expect?

Built for action, not applause.
Each session is designed to give you something real to take back to your team.

Smarter Case Handling with AI Agents

Learn how teams are reducing wait times and improving accuracy with predictive service tools.

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Designing Trust-Centred Service Journeys

Explore methods that build better outcomes across support and success functions.

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Prompt Engineering for Real-World CX

A hands-on masterclass for creating prompts that streamline service and reduce escalations.

Salesforce in Action

See how service, marketing and sales teams are using Salesforce tools to drive impact.

Who should attend?

  • CXOs building connected customer strategies
  • Customer success/ experience heads driving outcomes
  • Contact centre leaders improving resolution models
  • Marketing leaders shaping performance-driven campaigns
  • Digital marketers optimising journeys and conversion at scale
  • Service strategists delivering trust at every touchpoint
Register now

An event for those redefining sales, marketing & services

This summit is for sales, marketing and service teams delivering smarter experiences. Discover how AI, automation and strategy come together to drive results.

Powered by Salesforce, it’s built for leaders focused on performance and clarity. Learn what works, what scales and what’s already reshaping outcomes across India’s most forward-looking customer teams.

See how intelligent growth is reshaping sales, marketing and service across India

Explore how sales, marketing, and service teams are using AI to boost speed, accuracy and satisfaction. From BFSI to retail, the summit reveals real strategies powered by Salesforce.

Personalisation, automation and data-backed workflows take centre stage; designed for those who want results without complexity. This is practical progress across functions, shared by people who deliver it.

A Curated Line-Up for People Who Drive Customer Success.

To bring you the most relevant and practical experience possible, we’ll continue updating the sessions with new speakers, formats and ideas in the lead-up to the summit.

Meet the Speakers

Arundhati Bhattacharya

President & CEO, South Asia
Salesforce

Aditya Singh

VP, Product Management, Service Cloud
Salesforce

Dharamvir Sharma

Founder & Managing Director
TechMatrix Pte Ltd

Dr. Ravi Shankar

Visiting Professor (ISB, SMU) | Global Advisor on Data Science Standards |
Consultant to Fortune 1000 firms

Gourav Ray

Regional Vice President - Sales
Salesforce

Lt Gen. Kanwal Jeet Singh Dhillon

(Retd)
PVSM, UYSM, YSM, VSM

Mamta Talwar

Vice President - Head of Enterprise Digital Transformation
EXL

Mankiran Chowhan

Vice President, Financial Services & Consumer Industries
Salesforce

Manpreet Singh Ahuja

Partner
PwC

Melissa Leu

Senior Director, Content Strategy & Marketing
Salesforce

Monika Tewari

VP - Business Transformation & Automation
Genpact

Nipun Sharma

Senior Director, Field Marketing, India
Salesforce

Nishant Kalra

AVP Sales
Salesforce

Premankur Jana

Head - Marketing & Business Intelligence Unit
Ambit Finvest Private Limited

Radhika Gupta

MD & CEO
Edelweiss Asset Management Ltd

Rahul Sharma

AVP Sales
Salesforce

Rakesh Gupta

Head- Customer Service Operations & CX Panasonic Life Solutions
(Anchor by Panasonic)

Ram Seshadri

Partner
KPMG

Saina Nehwal

Indian badminton Player
Olympic and Commonwealth Medalist

Sanjna Parulekar

SVP, Product Marketing
Salesforce

Shalin Jain

Digital Products Owner
Ather Energy

Shomil Shetty

Co-Founder, Head of Business, Sales & Strategy
Appstrail Technology

Snehal Nimje

CEO & Co-founder
MeetRecord

Sonalika Sarna

Director, Solution Engineering
Salesforce

Sridhar Ranganathan

Cofounder and CEO
B2Brain

Stephen Hammond

EVP/GM, Marketing Cloud
Salesforce

Surya Oleti

VP, Product Management, Sales Cloud
Salesforce

S Rajendran

CMO
ORRA Jewellery

Agenda

Keynote

9:00 AM - 9:15 AM
Welcome Note: Intelligent Growth in the Human + Agent Era

Arundhati Bhattacharya
President & CEO, South Asia, Salesforce

9:15 AM - 9:40 AM
Keynote: Unleashing Growth in the Human + AI Era

Sanjna Parulekar
SVP, Product Marketing, Salesforce

10:00 AM - 10:45 AM
The CX Imperative: Designing Experiences for Intelligent Growth

Monika Tewari
VP - Business Transformation & Automation, Genpact

Shalin Jain
Digital Products Owner, Ather Energy

Moderator: Nipun Sharma
Senior Director, Field Marketing, India, Salesforce

10:45 AM - 11:05 AM
The Mission Mindset: Leading with Clarity, Conviction and Courage
Lt Gen. Kanwal Jeet Singh Dhillon
PVSM, UYSM, YSM, VSM (Retd)

Gourav Ray
Regional Vice President - Sales, Salesforce
11:05 AM - 11:50 AM
The Winning Edge: Redefining Leadership in Sport and Business

Saina Nehwal
Indian badminton Player, Olympic and Commonwealth Medalist

Radhika Gupta
MD & CEO, Edelweiss Asset Management Ltd

Moderator: Mankiran Chowhan
Vice President, Financial Services & Consumer Industries

1:15 PM - 2:15 PM
Masterclass: Prompt Engineering for Intelligent Workflows

Dr. Ravi Shankar
Visiting Professor (ISB, SMU) | Global Advisor on Data Science Standards | Consultant to Fortune 1000 firms

2:15 PM - 3:00 PM
Start up Studio
1. Selling to your buyer’s AI twin: Future of Sales Roleplays
Snehal Nimje
CEO & Co-founder, MeetRecord
2. Offline is the new online, for pipeline generation and intelligent growth
Sridhar Ranganathan
Cofounder and CEO, B2Brain