Omnistudio interface displaying a guided digital journey for loan preferences and automated claim resolution.
Native on Salesforce Core Platform

Build guided digital experiences with Salesforce Omnistudio.

Rapidly create and deploy industry-tailored experiences that simplify complex business processes for customers and employees across every touchpoint.

Salesforce Omnistudio architecture diagram showing the interaction between the Digital Experience Layer and Server-Side Orchestration.
Omniscript Designer interface showing a multi-step Vehicle Claims workflow.
Omniscripts

Create consumer-grade workflows with low-code tools.

  • Design guided digital experiences. Easily design industry-specific digital experiences with a WYSIWYG editor. Configure complex multi-step interactions using a rich library of prebuilt workflows.
  • Integrate data seamlessly. Leverage the drag-and-drop visual designer to build workflows. Effortlessly connect to enterprise data, both inside and outside of Salesforce.
  • Deploy across multiple channels. Design once and deliver consistent, personalized experiences across web, mobile, and other channels.
Flexcard Designer UI showing a vehicle policy card design and its output preview.
Flexcards

Visualize contextual information in the flow of work.

  • Surface critical information instantly. Aggregate and display contextual data from all internal and external systems for easy understanding.
  • Embed actions in the flow of work. Architect your process once and deploy it instantly across any channel. Invoke your Integration Procedures from both internal and external systems to maintain a single source of truth.
  • Ensure responsive design. Deliver a consistent experience across all channels with a responsive layout that automatically adapts to any device.
Agentforce setup UI exposing Integration Procedures as native AI actions.
Integration Procedures

Enable faster performance with bundled server-side processing.

  • Minimize latency. Reduce round trips to the server and execute multiple actions (API calls, data saves) in a single server call.
  • Build once, use anywhere. Architect your process once and deploy it instantly across any channel. Invoke your Integration Procedures from both internal or external systems to maintain a single source of truth.
  • Create reusable AI agent actions. Expose Integration Procedures as native Agentforce actions to augment agentic workflows.
Visual data extraction workflow mapping multiple Salesforce objects for claims processing.
Data Mapper

Visually map and transform Salesforce data.

  • Map data visually. Map JSON/XML input fields to Salesforce objects or output formats.
  • Execute ETL operations. Perform data operations- read, transform, and write, across multiple Salesforce objects with bulk data handling and efficient querying
  • Handle complex data format. Natively handle complex, hierarchical data formats and nested data relationships.

Go Beyond Traditional Automation

While traditional tools handle simple linear internal flows, Omnistudio lets you build multi-step, consumer-grade industry experiences using low-code tools.

Pixel-Perfect UI Control

Enable fully responsive, multi-column designs with complete control over branding, styling, and behavior, offering comprehensive capabilities beyond traditional builders.

Complex Data Handling

Transform complex, nested JSON from external APIs effortlessly. Omnistudio natively handles hierarchical data structures, eliminating the need for custom code.

Server-Side Performance

Improve performance by bundling multiple server-side actions into a single call. Integration Procedures can also be exposed as Agentforce actions for reusable, efficient logic.

Industry-Specific Workflows

Accelerate delivery with reusable, ready-to-run industry processes. Unlike generic tools, Omnistudio integrates seamlessly with industry-specific data models and process libraries out-of-the-box.

Extend prebuilt use cases and create net-new user journeys for every industry

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Omnistudio FAQs

Omnistudio is Salesforce’s low-code digital experience suite that helps you design guided digital experiences —so you can build scalable, industry-ready applications faster.

Omnistudio integrates seamlessly with Salesforce data and external systems using declarative tools like Data Mapper and Integration Procedures. You can orchestrate complex data operations across multiple sources without custom code.

Omnistudio is a low-code solution. It features drag-and-drop visual designers for both the frontend (Omniscripts, Flexcards) and the backend logic (Data Mapper, Integration Procedures). While it supports extensibility via JavaScript (LWC) for edge cases, business users and admins can build and deploy sophisticated applications without code.

Its architecture uses server-side orchestration with Integration Procedures and Data Mapper, supports caching and conditional logic, and is optimized for high-volume processes (e.g., claims, activations). Built-in guardrails and runtime validation ensure enterprise-grade performance.

Yes. Omnistudio is designed to build customer-facing applications and internal applications. Solutions can be deployed natively to Experience Cloudsites or embedded in external websites, allowing you to engage customers and partners directly with secure, branded interactions.

Omnistudio provides granular control over the look and feel. You can use the visual designer for standard layouts or apply custom CSS and branding to ensure your digital interactions align perfectly with your corporate brand identity.