First, identify and segment healthcare consumers by risk level for targeted disease management and wellness programs.
Easy and Effective Inquiry Management
When patients reach out for help, agents can manage inquiries from one centralized hub. From referrals and appointments, to prescriptions, and more, omni-channel routing ensures patients are directed to the best agent to service their needs.
360-Degree Patient Views
Agents get a full 360-degree view of the patient with data from integrated EHRs and systems of record. This includes clinical highlights, personal preferences, insurance details, and other important social insights — everything agents need to reduce repetitive data collection and questions.
Proactive and Automated Workflows
Intelligent recommendations empower agents to provide proactive support to ensure the best patient experience. Agents can reference performance insights and pull from a comprehensive knowledge center to better serve and inform patients with curated content.
Elevated Experiences at Reduced Cost
Patients receive high-quality, personalized service, no matter which agents handle their inquiries. At the same time, agents can be onboarded more quickly, with a reduced need for costly specialization.