Agentforce for all industries that is built on the foundation of connected dat and uses prebuilt industry process, apps and dashboards that surface on Agentforce

Agentforce Industries

AI Agents for Industries

Build and deploy AI agents fast with purpose-built AI agents for every industry. Start fast with out-of-the-box Agentforce templates and easily extend your solution by leveraging the power of connected data and prebuilt industry processes, all built on the trusted Agentforce 360 Platform.

Salesforce Retail Banking dashboard with a Agentforce chat window summarizing customer compliance complaints and recommended actions.

Bring industry context to every agent with connected data.

  • Seamless Integration: Connect structured and unstructured data from any system, inside or outside Salesforce.
  • Data Mappings & Models: Ground every agent in industry-specific data models, metadata, and semantics for the right context.
  • Easy Access to Insights: Surface insights instantly across Tableau Next dashboards, industry apps, Agentforce, and Slack.
Salesforce Retail Banking dashboard with a Agentforce chat window summarizing customer compliance complaints and recommended actions.

Use AI agents with pre-built industry processes and workflows

  • Easy Adoption with Industry Apps: Deploy AI agents deeply embedded in your industry apps, surfaced where your teams work.
  • Built-In Industry Expertise: Tap into 2,000+ prebuilt business processes purpose-built for your industry, from Dealer Management in Automotive to Complaint Management in Public Sector.
  • Swift Customization: Close last-mile gaps fast with OmniStudio, Business Rules Engine, Context Service, and Data Processing Engine.
Salesforce Retail Banking dashboard with a Agentforce chat window summarizing customer compliance complaints and recommended actions.

Take actions grounded in purpose-built industry intelligence.

  • Easy Decision Making: Proactively surface recommendations and next-best actions based on industry-aware predictive models, so agents don't just inform, they act.
  • Data-Driven Business Context: Bake actionable intelligence into every agentic flow with Tableau Next dashboards and AI-powered customer signals grounded in your industry's data.
  • Faster time to value: Start fast with pre-built apps for every industry and scale with a composable foundation.

Explore Agentforce capabilities for each industry.

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Disclaimer: Salesforce pre-built Agentforce capabilities are constantly being enhanced based on customer feedback and may not reflect actual product details. Solutions may not be currently available, delivered on time or at all. Customers should make purchase decisions based upon solutions that are currently available.