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Salesforce for Life Sciences
20 out of 20 top global life sciences companies run on Salesforce
The #1 agentic CRM and trusted operating system for life sciences, orchestrating every patient, provider, and partner journey from discovery to delivery.
Leading life sciences organizations rely on Salesforce
Life sciences companies scale their operations with Salesforce
46
%
increase in productivity with Salesforce AI*
Accelerate therapy delivery with streamlined clinical trial enrollment and execution.
100
%
achieved positive ROI*
Deliver more personalized, compliant HCP engagement.
32
%
increase in patient support program enrollment*
Improve health outcomes with unified care programs and support.
*Salesforce 2026 Customer Success Metrics
Our purpose-built products help life sciences organizations seize the market moment
Product
Life Sciences Cloud
Optimize relationships from clinical and medical through commercial. Life Sciences Cloud is the AI-first, end-to-end engagement platform for Pharma, MedTech, Consumer and Animal Health organizations across clinical, medical, commercial, and patient services functions.
Product
Life Sciences Cloud for Customer Engagement
Reimagined commercial engagement on an agent-first, future-proof, unified platform with industry expertise.
Your path to becoming an Agentic Enterprise in life sciences starts here
System of engagement
Engage across the ecosystem
Coordinate life sciences workflows from one conversational and AI assisted interface.
System of insight
Turn health insights into decisions
Transform clinical and operational data into understanding and action.
System of agency
Deploy enterprise life sciences agents
Build, deploy and govern life science specific agents.
System of work
Activate agentic workflows
Leverage purpose-built industry applications, data models, and AI-first workflows.
System of context
Unify your health data
Turn fragmented data into trusted context for holistic patient and provider profiles.
Accelerate life-enhancing therapies and devices
Pharma
Patient Services
Improve productivity and patient outcomes with AI-powered benefits verification, therapy orchestration, collaboration, and program analysis.
HCP Engagement
Scale engagement with healthcare professionals using robust profiles, visit planning, 24/7 agent-first support, marketing, and analytics, all on an intelligent mobile interface.
Clinical Trials
Bring therapies to market faster through streamlined candidate recruitment, site selection, and actionable trial insights.
Advanced Therapies
Deliver cell and gene therapies — at scale — through automation, compliance, and unified data to proactively identify bottlenecks.
MedTech
Field Execution
Empower reps to spend more time selling with unified views of accounts, territories, and assets that enable more streamlined work and AI-powered activities.
Order Management
Improve service rep productivity and customer relationships with integrated data, omnichannel self-service, and always-on order support with AI agents.
Field Inventory Management
Lower costs with improved inventory visibility, automated inventory workflows, and optimized surgical visits.
Commercial Operations
Streamline operations from opportunities to quoting, contracting, rebates, and engagement.
Global analysts recognize Salesforce as a leader
For us, Salesforce is much more than a CRM system, it’s a customer ecosystem. Only Salesforce’s Life Sciences Cloud enables us to implement our Customer Engagement strategy by unifying our entire commercial sector globally on a single platform.
Kai DinsGlobal Head of CRM and Applications, Fresenius Kabi
Keep up with the latest life sciences trends, insights, and conversations
Report
State of Agentic AI in the Enterprise: Healthcare and Life Sciences Edition
Guide
Adopting Agentforce 360 for Life Sciences
Report
Connecting Patients to Therapies and Devices Faster with AI
Guide
The Agentforce Guide for Healthcare & Life Sciences
Whitepaper
Status Quo or Future Leader: The Life Sciences Opportunity
Summer '26 release
Unlock the latest innovations from Life Sciences Cloud with the Summer '26 release for improved HCP engagement, built-in compliance, and better patient outcomes. Watch demo
Life Sciences Cloud for Customer Engagement
Reimagine commercial Engagement on an agent-first, future-proof, unified platform with industry expertise. Learn more
Catch up on Dreamforce
Learn how to orchestrate personalized patient, member, and HCP experiences in the Agentic Enterprise — closing care gaps and accelerating breakthroughs on a connected platform.
Novartis selects Life Sciences Cloud to drive more personalized engagement
Novartis will deploy Life Sciences Cloud, leveraging AI to unify global customer engagement and deliver personalized experiences for healthcare professionals and patients.
AstraZeneca chooses Salesforce as its unified global platform
AstraZeneca has selected Life Sciences Cloud to transform customer engagement through AI-powered insights and personalized interactions with healthcare professionals.
More than 140 industry leaders choose Life Sciences Cloud
Industry leaders choose Life Sciences Cloud to unify data and scale personalized engagement across the entire healthcare ecosystem.
Ready to take the next step with the #1 Agentic CRM?
Start your trial.
Try Life Sciences Cloud free for 30 days. No credit card. No installations.
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Salesforce for Life Sciences FAQ
Life Sciences Cloud helps biotech, pharmaceutical, and MedTech companies manage the complexities of developing and delivering life-saving devices and therapies, on an end-to-end engagement platform – from clinical to commercial.
When choosing the right life sciences software, prioritize a future-proof, AI-powered platform that is trusted, scalable, and readily supports international expansion. Look for a solution architected for flexibility and an open ecosystem of partners with all the purpose-built tools you need to deliver innovation quickly.
The Life Sciences Cloud for Customer Engagement add-on SKU and iPad app are now generally available. Watch the demo playlist to learn how to streamline operations and boost customer engagement with Agentforce Life Sciences.
Our partner ecosystem provides unique solutions for healthcare and life sciences. ISV partners extend and complement Salesforce applications. The AppExchange Healthcare and Life Sciences Collection features partner apps and experts that help companies use real-time patient and provider data better.
Agentforce for Life Sciences is an agentic AI solution built on a deeply unified Platform. It enables pharma and medtech organizations to transform clinical, medical, and commercial engagement at scale with AI agents designed to address the unique needs of the life sciences industry. It easily integrates unstructured and structured health data across multiple health data sources and wearables for comprehensive patient insights that can lead to faster drug development and more tailored patient care. Learn more
