Guide to Life Sciences Cloud

Life sciences organizations dedicate their work to developing the therapies and medical devices that help patients manage or overcome diseases. However, this vital mission is complicated by unique challenges, including the extensive time it takes to bring new treatments to market. Developing new therapies can take more than 10 years. Additionally, the industry is grappling with unprecedented pressures such as evolving provider access and expectations, new care models, and patient demand. To meet these demands, organizations are transforming from legacy models with siloed, manual, product-centric processes to a new, patient-centric model. The life sciences cloud helps power this shift.

• Agentforce Life Sciences provides a unified platform for pharmaceutical, biotech, and medical device companies to manage operations, clinical data, and patient engagement in one central location.
• This intelligent technology accelerates research and development (R&D) and boosts team productivity by using AI to automate complex tasks and streamline workflows.
• By moving from outdated, manual processes to a connected digital model, life sciences organizations can provide more personalized care and accelerate the time it takes to get treatments to patients.

A life sciences cloud is a platform designed specifically for pharmaceutical, biotech, and medical device companies to manage their operations, data, and engagement throughout the product lifecycle. This type of cloud solution addresses the specific needs of the industry, such as complex regulatory requirements, the need for deep data integration , and the focus on accelerating time to treatment for patients. It moves organizations beyond simply being a system of record, which relies on forms and fields, toward becoming a system of actionable insights that is proactive and conversational. A life sciences cloud allows organizations to connect diverse functions, from clinical trials to commercial operations, helping to unify the experience for patients and healthcare professionals (HCPs).

Salesforce Life Sciences Cloud, is a unified, intelligent platform built to help life sciences companies accelerate clinical, medical, and commercial operations, by speeding up research and development (R&D) and improving patient and provider engagement. Now known as Agentforce Life Sciences, this platform enables organizations to become an "Agentic Enterprise" by transforming their operations and using trusted artificial intelligence (AI). Agentforce Life Sciences is designed to deliver personalized therapies and devices on an agentic platform.

This solution is designed to manage the entire journey from clinical stages through commercialization, including processes like trial site selection, regulatory approvals, market access, and patient adherence support. It integrates real-time, actionable insights to personalize healthcare interactions and securely connect HCPs with critical treatment information. The platform provides a trusted foundation for the future of life sciences, offering industry-specific automation and compliance to reduce time-to-value.

Life sciences companies that adopt a solution like Life Sciences Cloud can achieve significant benefits by leveraging connected data and intelligent automation. The platform’s approach shifts organizations from siloed and manual processes to augmented, connected teams, driving greater efficiency and productivity. The transformation to an Agentic Life Sciences Enterprise is an essential step.

Life Sciences Cloud helps accelerate R&D innovation by integrating real-time data. This integration is crucial since 80% of healthcare data is unstructured. Likewise it also helps with selecting the right sites for clinical studies quickly using Agentforce. By harmonizing and activating workflows across various data sources, the platform can shorten the time it takes to identify and onboard trial participants, ultimately helping to get therapies to market faster.

By adopting AI-powered platforms, pharma and medtech companies can see up to a 30% increase in productivity. This boost comes from augmenting teams with "intelligent experiences" where humans and agents work together. The system uses AI agents to help with tasks such as finding the best clinical trial sites and creating medical information requests.

The platform fosters patient and provider engagement across various channels with trusted AI. It offers features like point-of-care guidance and automated benefits verification to speed up the time to treatment. The platform helps simplify the process of enrollment in patient support programs and financial assistance, even identifying potential clinical trial candidates. For providers, the platform provides proactive and conversational engagement, moving beyond just simple forms.

The life sciences cloud helps ensure data-driven compliance and offers tools for regulated content management. This includes agentic MLR (Medical, Legal, and Regulatory) approval and real-time collaboration on content. The platform offers a unified system for managing documents across commercial, medical, and clinical applications.

Transforming to an agentic enterprise in life sciences means moving from a legacy product-centric model to one that is patient-centric. A legacy system is a system of record that has siloed and manual processes. The agentic approach uses a platform with an open ecosystem to bring in and unify data from multiple sources to deliver accurate actionable insights and agentic AI with augmented and connected teams. This modernization is an essential step for every life sciences organization.

Life Sciences Cloud operates by integrating, orchestrating, and activating data across the life sciences ecosystem. This process allows for the transformation of insight into action across various functions.

The flow of operations can be broken down into five main steps:

1. Connect and Harmonize Data: The platform connects and harmonizes external and internal data, including unstructured data, telemetry, and engagement data, using a zero-copy approach to avoid data duplication. Data sources can include documents, as well as data from partners like IQVIA and H1.
2. Govern and Define Signals: Governance controls are applied to the data. Teams define signal logic and thresholds to monitor specific scenarios, such as those related to clinical trials.
3. Deploy AI Agents and Observability: AI agents are deployed to identify scenarios for monitoring, and an observability layer is added. These agents help embed actionable insights directly into the flow of work.
4. Orchestrate Cross-Functional Engagement: The platform orchestrates cross-functional engagement across key areas like Clinical, Medical, Commercial, Market Access, and Patient Support to enable patients with seamless access to treatments
5. Activate Workflows and Monitor Impact: Finally, workflows are activated and their impact is continuously monitored. This activation helps move the needle for healthier outcomes from the clinical stage through the commercial stage.

Life Sciences Cloud is a connected agent-first engagement platform , providing industry-specific capabilities to manage the full journey from R&D through patient support.

The platform offers a range of features designed to power the Agentic Enterprise transformation:

• Agentforce Life Sciences: This is the core solution that accelerates R&D innovation, connects patient and provider engagement, and delivers personalized therapies using integrated, real-time data and trusted AI.
• Regulated Content Management: Scheduled for general availability in 2026, this feature enables data-driven compliance and agentic MLR approval for commercial, medical, and clinical content.
• Life Sciences Cloud for Customer Engagement: This generally available feature helps personalize healthcare interactions with real-time, actionable insights. It orchestrates intelligent experiences across medical and commercial teams and securely connects HCPs with critical treatment information.
• Intelligent Health Experiences: These experiences include an always-on self-service option, unified HCP engagement, and a trusted, secure offline app. The platform is omnichannel, conversational, and agent-first, providing a consumer-grade user interface.
• Orchestrated Cross-Functional Engagement: The platform allows life sciences organizations to connect and govern data to orchestrate engagement across functions like Clinical Trials, Patient Support, Commercial, and Market Access.

The life sciences platform provides a unified approach to various complex processes across the drug/device development and commercialization lifecycle. It is designed to connect all stakeholders.

The platform enhances the clinical journey, starting with key activities like trial site selection, study startup, and participant recruitment. With its ability to help identify potential candidates, the system helps speed up the process of finding and enrolling the right patients.

Life sciences cloud helps companies improve market access and patient support. This includes helping the patient services team easily manage insurance details and verify or reverify them with patients and payers to enable quicker access to treatments..The platform simplifies the journey for patients by offering guided program enrollment and point-of-care guidance, which helps to speed up time to treatment.

The platform transforms HCP engagement with an agent-first customer experience built for contextual insights and actions. It unifies HCP profiles with comprehensive details about the account, insights and next actions tied back to patient support and provides agentic-AI assisted around-the-click support for healthcare professionals. Dashboard and metrics within the platform allow organizations to analyze trends, preferences, and prescriptions for improved engagement outcomes.

Life sciences organizations must become an Agentic Enterprise to thrive in a world of growing pressures and demands. By adopting Agentforce Life Sciences, organizations gain access to a deeply unified platform that accelerates R&D innovation, improves productivity, and connects the entire patient-provider journey with trusted AI. This transformation is essential for moving the needle toward healthier outcomes. To explore how this unified platform can transform your organization and bring therapies to market faster, start a free trial.