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AI agents for life sciences
Bring humans and AI agents together on the #1 Agentic CRM for Life Sciences to accelerate clinical trials, optimize commercial operations, and improve patient outcomes.
Get started today with AI agents purpose-built for life sciences
Enable pharma and medtech organizations to transform clinical, medical, and commercial engagement at scale with pre-built Agentforce templates and subagents.
Prebuilt Agentforce Subagents
Accelerate clinical trials with context-based AI assistance
- Site Selection Assistance: Identify and evaluate the right study sites and investigators with context-based recommendations.
- Candidate Auto-matching: Streamline clinical trial enrollment by efficiently matching eligible participants with study-specific criteria.
Prebuilt Agentforce Templates
Transform commercial engagement with proactive AI expertise
- Key Account Management: Surface account insights, flag risks, and recommend next best actions — so KAMs have more time to grow strategic relationships.
- Field Sales: arrive better prepared and get more time for healthcare provider conversations.
- Medical Science Liaison: Surface relevant publications, inquiry responses, and engagement recommendations — so MSLs arrive informed, respond faster, and build deeper, more credible scientific relationships across their territory.
Prebuilt Agentforce Subagents
Simplify patient services AI-powered personalization
- Benefits Reverification — Enhance validation of care program enrollee benefits with AI-powered patient summaries, personalized email, and intelligent response analysis.
Quickly build and customize smarter agents with Life Sciences Cloud
Start fast with pre-configured building blocks, then easily customize your agents for any pharma, medtech, commercial use cases using low-code tools (Agentforce Builder) and natural-language authoring (Agentforce Script).
Trusted data foundation
Pre-built data models, integrations, and kits, so AI agents are grounded in life sciences context.
Pre-built workflows
Pre-built business logic, workflows, and processes tuned to life sciences operations.
Domain-specific insights
Contextual, actionable intelligence surfaced right where teams work, turning data into decisions.
Surface-agnostic expertise
Insights and workflows available wherever you work - Slack, health apps, or any other surface.
Ready to take the next step with Agentforce for Life Sciences?
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Frequently Asked Questions
Life Sciences Cloud offers an agentic AI solution built on a deeply unified platform. It enables pharma and medtech organizations to transform clinical, medical, and commercial engagement at scale with AI agents designed to address the unique needs of the life sciences industry. It easily integrates unstructured and structured health data across multiple health data sources and wearables for comprehensive patient insights that can lead to faster drug development and more tailored patient care.
With AI agents in Life Sciences Cloud, you can quickly create any agent from scratch using a wealth of healthcare and life sciences data, processes, and functionality that takes advantage of Agentforce Trust Layer for data privacy and security along with industry specific regulatory compliance like HIPAA. Agentforce can help speed up clinical trials and prevent delays in trial setup and recruitment with AI-powered patient enrollment, study analysis, site selection and activation. It can also automate manual tasks and improve patient services productivity by helping human service representatives verify benefits, monitor patient adherence, and improve overall patient outcomes.
Life Sciences Cloud is built with life sciences compliance requirements in mind — supporting audit trails, compliant HCP engagement workflows, and promotional material controls natively. The Agentforce Trust Layer ensures that every agent interaction produces an immutable audit log, with zero data retention by external AI models and automatic PII masking — so your commercial, medical, and patient services teams operate within regulatory guardrails by default.
All data processed by Life Sciences Cloud runs inside the Salesforce Trust Layer for data privacy and security along with industry specific regulatory compliance like HIPAA, and supports FHIR R4 and HL7 data standards for secure interoperability with clinical and patient systems.
Every agent starts with pre-built life sciences data models, workflows, and templates for pharma and medtech — and can be extended using a low-code builder and natural-language agent authoring. From adapting an MSL engagement agent for a specific therapeutic area to configuring patient services workflows for a new market, you can build faster with the industry foundation already in place.
Yes. Life Sciences Cloud integrates natively with clinical trial management systems, patient hub platforms, EHRs, and commercial data sources via MuleSoft — with a FHIR-aligned data model for interoperability across health data systems. It also connects natively with Sales Cloud, Service Cloud, and Data Cloud, and the AppExchange Healthcare and Life Sciences Collection offers additional partner integrations for specialized needs.
Agentic AI means AI that moves beyond passive record-keeping to autonomous action. Life Sciences Cloud agents proactively surface insights, draft communications, and manage workflows on behalf of field reps and clinical teams — from AI-driven HCP visit planning and call prep to automated compliance documentation and MSL coordination. Unlike generic AI tools, these agents are purpose-built for the life sciences context: grounded in your data, governed by your compliance posture, and ready to act within your regulatory guardrails.
AI agents in life sciences are autonomous AI systems that take advantage of machine learning and advanced algorithms, and work alongside humans to transform research, clinical trials, and patient care. Powered by machine learning and advanced algorithms, these agents process vast datasets with speed and precision — from genomic analysis and drug discovery to personalized medicine and outcome prediction.
Unlike traditional tools, agentic AI continuously learns, adapts, and integrates diverse data sources to surface actionable insights — reducing human error, cutting costs, and accelerating innovation. By automating repetitive tasks, researchers can focus on what matters most: breakthrough discoveries and better patient outcomes.
Key benefits include:
- Faster drug discovery and clinical trial optimization
- High-accuracy genomic and patient data analysis
- Predictive insights for informed, risk-aware decision-making
- Seamless integration across complex, multi-source datasets
- Reduced operational costs and smarter resource allocation
Life Sciences Cloud brings this power together — AI agents built on trusted context and deeply unified workflows, surfacing on Slack and Life Sciences Cloud, designed for pharmaceutical companies, medical device manufacturers, and CROs.
Disclaimer: Salesforce pre-built Agentforce capabilities are constantly being enhanced based on customer feedback and may not reflect actual product details. Solutions may not be currently available, delivered on time or at all. Customers should make purchase decisions based upon solutions that are currently available.