The Agentforce 360 Platform brings MuleSoft, Flow, and open APIs together to unify data and automation across every system — from legacy infrastructure to modern AI agents. With built-in governance and security, teams can move from siloed workflows to connected intelligence that acts across your enterprise.
Enhance your data foundation by easily bringing in data from any system, including hard-to-reach, on premise, or legacy systems. Leverage unified data and insights to automate business processes across your entire enterprise.
Empower every agent to act with context, control, and confidence.
Agentforce connects AI agents to your enterprise systems with the help of MuleSoft Agent Fabric — enabling secure, governed access to data and APIs across your business. Built on open protocols like A2A and MCP, Agentforce orchestrates multi-agent workflows and enforces governance on every action, ensuring AI operates with trusted context from across Salesforce and third-party systems.
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Unify every system through a shared data and metadata foundation.
MuleSoft connects data from any system — including on-premises, legacy, and transactional sources — while Data 360 unifies and activates it on the Agentforce 360 Platform. The Salesforce metadata framework gives that data shared meaning and structure, so every integration , app, and agent operates with the same trusted context and accuracy.
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Unify live data and automation across every analytics view.
Agentforce Tableau integrates with MuleSoft and Flow for real-time streaming, so data and actions remain continuously connected. APIs keep dashboards fresh, while Agentforce and humans can execute workflows directly from Tableau for synchronized, event-driven operations.
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Connect every Customer 360 app with real-time intelligence.
MuleSoft and Flow keep Customer 360 apps — including Sales, Service, Marketing, and Commerce — in sync with the rest of your enterprise. Native, secure connectivity ensures every interaction reflects the latest data and business context, enabling agents, workflows, and systems to act with confidence across every channel.
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Extend Salesforce’s trusted foundation to every connection and workflow.
Salesforce provides a trusted foundation of enterprise security and privacy controls for everything built on the Agentforce 360 Platform. MuleSoft and Flow extend that trust across connected systems — applying policy management, access controls, and API governance to every integration and automation. Together, they ensure that data moving between Salesforce and external systems is protected, compliant, and auditable at every step.
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3 min
MuleSoft Agent Fabric gives us the foundation to orchestrate thousands of agents at scale, securely and in real time.
Greg ShewmakerCEO, r.Potential
| MuleSoft Agent Fabric | Enable agent-to-agent (A2A) and system-to-agent communication with secure, governed access to enterprise data and APIs. Power intelligent orchestration across systems with built-in governance and observability. |
| Flow Orchestration | Automate complex, multi-step processes across apps, agents, and systems — all through low-code, metadata-driven workflows. Run business logic securely and consistently, from Salesforce to connected environments. |
| API Governance & Access Management | Discover, secure, and manage APIs across your organization with centralized policy enforcement, rate limiting, and visibility. Ensure every integration complies with enterprise standards for performance and security. |
| Integration Intelligence | Monitor and analyze API and automation performance in real time. Integration Intelligence surfaces operational insights — latency, throughput, and reliability — to keep systems optimized and compliant. |
| Event Relay & Real-Time Sync | Keep your data flowing in real time across systems, clouds, and apps. Event Relay ensures every update triggers instant downstream actions — so your automations stay current, contextual, and accurate. |
| Low-Code + Pro-Code Extensibility | Empower every builder — from admin to architect. Use Flow Builder for declarative automation or Anypoint Code Builder for advanced integrations — both on one unified, metadata-driven platform. |
| Enterprise-Grade Security & Governance | Protect integrations with layered security from MuleSoft and Salesforce. Apply policies, access controls, and encryption across workflows — extending Salesforce’s trusted foundation to connected systems. |
| Open & Extensible Platform | Integrate seamlessly with your existing tech stack using open standards like A2A, MCP, and REST APIs. Connect modern AI services, legacy systems, and third-party applications on one secure, interoperable foundation. |
Build, deploy, and manage AI agents at scale with Agentforce 360 Platform — connecting trusted data and business logic to drive real outcomes.
Unify your enterprise data with Data 360’s trusted metadata and semantics for context, accuracy, and control across every workflow.
Integrate and automate with Agentforce MuleSoft — securely connecting every system, API, agent, and workflow with built-in governance at scale.
Protect every agent and workflow with built-in security, privacy, and compliance. Agentforce proactively detects threats, automates remediation, and enforces policy controls across the platform.
Transform your data into real-time, explainable insights with Agentforce Tableau — empowering every decision and action across your enterprise.
Unify your business with Customer 360 — Sales, Service, Marketing, Commerce, and Industries powered by one trusted platform for data, AI, and automation.
Empower teams to build, test, and deploy AI-powered apps and agents securely at scale with Agentforce DevOps Center.
Create branded websites, portals, and apps that securely connect to Salesforce data and deliver real-time experiences.
Extend your enterprise with an open ecosystem of trusted partners, apps, and integrations that scale with your business.
Operate with confidence on Hyperforce—the secure, compliant, and high-performance foundation of the Agentforce 360 Platform.
