A volunteer portal shown on mobile.

Volunteer Management

Volunteers are more than helping hands — they’re essential to your mission. With volunteer management software built in Nonprofit Cloud, you can easily set up, manage, and track everything that matters to your volunteers and your organization. Strengthen relationships, grow your community, and drive greater outcomes — all in one place.

Simplify volunteer operations from start to finish.

Improve the setup of volunteer activities, roles, shifts, locations, and more, all in Nonprofit Cloud—a system built to streamline how your team engages community support.

A view of creating a new volunteer initiative or event in the system.

Assign the number and type of volunteers needed for each activity so they feel useful on the day. Once on site, check volunteers in and out with start and end times.

A view of creating a new volunteer position shift in the system.

Need someone specific? Manage and review applications to ensure the best fit for your needs. 

A mobile view of an application in a volunteer portal.

Ensure your volunteers show on the day with automatic reminders and follow-ups to keep them engaged long after the event using Marketing Cloud.

A view of setting up an email journey with different action steps depending on how the recipient takes action or doesn't within an email.
A view of creating a new volunteer initiative or event in the system.
A view of creating a new volunteer position shift in the system.
A mobile view of an application in a volunteer portal.
A view of setting up an email journey with different action steps depending on how the recipient takes action or doesn't within an email.

Know every volunteer like they're part of your team.

Capture basic information like a volunteer’s name, contact info, and other demographics, even their relationship to other supporters or companies in your system with Nonprofit Cloud.

A view of a volunteer's profile listing out relevant information like volunteer shifts.

Get a full picture of their activity with your organization. Easily view first and last volunteer activity, total hours volunteered, and more. 

A view of a volunteer's profile listing out relevant information like volunteer shifts.

Understand when and where a volunteer is available. Confirm and validate their skills so you get the best person for the job.  

A view of a volunteer's profile listing out relevant information like volunteer shifts.
A view of a volunteer's profile listing out relevant information like volunteer shifts.
A view of a volunteer's profile listing out relevant information like volunteer shifts.
A view of a volunteer's profile listing out relevant information like volunteer shifts.

Mobilize volunteers with a self-service portal.

Share volunteer opportunities that match their interests and skills and your needs with Experience Cloud.

A volunteer portal shown on mobile.

Reduce the barrier to entry by making it easy for volunteers to sign-up and register.

A message exchange shown on mobile between a volunteer and staff member.

Do they need prep beforehand? Lighten your workload by giving them the tools and information they need to be successful on site.

The welcome page of a volunteer portal shown on mobile.

Keep volunteers informed on how their valuable time made an impact to your organisation and their community with Tableau.

A dashboard displaying a graph of a volunteer's impact within a volunteer portal.
A volunteer portal shown on mobile.
A message exchange shown on mobile between a volunteer and staff member.
The welcome page of a volunteer portal shown on mobile.
A dashboard displaying a graph of a volunteer's impact within a volunteer portal.

Support volunteers proactively with Agentforce.

Agents can resolve issues like updating a volunteer’s contact info or changing a shift and answer questions even if it’s outside of business hours. 

A volunteer engaging with an AI agent about changing the day the person is signed up for.

Let agents take the first pass in suggesting the best volunteer matches for opportunities. Now you have a place to start from and ultimately make the final decision. 

A staff member engaging with an AI agent asking for recommendations of volunteers that would be a good fit for a specific job position.

Agents guide volunteers to the right roles based on interests and availability and manage onboarding with ease.

A volunteer engaging with an AI agent about what to be prepared to bring and wear for an upcoming volunteer shift.
A volunteer engaging with an AI agent about changing the day the person is signed up for.
A staff member engaging with an AI agent asking for recommendations of volunteers that would be a good fit for a specific job position.
A volunteer engaging with an AI agent about what to be prepared to bring and wear for an upcoming volunteer shift.
A cartoon lion character holding a globe icon stands next to a tablet screen that shows a smiling woman on a call and a message that reads: 'Let’s work together to create more impact.

Build the perfect volunteer management solution with our help.

Get in touch today and our experts will guide you through the process, step by step.

  • Choose the right Nonprofit Cloud Edition.
  • Add products/features needed, if not already included.
  • Customize the final result with apps, services, support.

Learn new skills with free, guided learning on Trailhead.

Hit the ground running with Nonprofit Cloud tips, tricks, and best practices.

Nonprofit Cloud Volunteer Management FAQ

Volunteer management software helps you coordinate people and programs more efficiently by centralizing volunteer data and automating key tasks. Easily match volunteers to opportunities, track hours and engagement, and communicate with your network in a personalized way. Free up staff time, improve the volunteer experience, and maximize the value of every hour contributed.

When comparing volunteer management software, consider if the system is scalable, has strong security, and offers an established community for peer advice. Look for a proven ecosystem of partners. Opting for nonprofit-specific products ensures support for growth and operational efficiency.

There are several options available for nonprofits to get started with Salesforce solutions. The Power of Us Program gives eligible nonprofits the first 10 subscriptions free. Visit our pricing page for more information.

Yes, Salesforce volunteer management software can integrate with a wide range of tools commonly used for volunteer management. This integration capability is one of our key strengths, making it a popular choice among nonprofits for managing their volunteer management operation. Visit the AppExchange for more information.