Connect your Customer 360 apps across Sales, Service, Marketing, Commerce, and Industries to deliver personalized, intelligent experiences — all grounded in privacy and trust.
Access more than 9,000 pre-built and customizable apps to extend your Salesforce implementation with AppExchange.
Bring AI-powered assistance to every app.
The Agentforce 360 Platform extends across Customer 360 apps — including Sales, Service, Marketing, Commerce, and Industries — to bring intelligent, contextual support into every workflow.
Agentforce understands your business data and processes, automating tasks, surfacing insights, and driving better outcomes directly within each experience.stand your business context and data, so they can automate tasks, surface insights, and drive better outcomes directly within each app experience.
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A single source of truth across every app.
The Agentforce 360 Platform connects metadata and data across Customer 360 apps — including Sales, Service, Marketing, Commerce, and Industries — so every team operates from the same trusted customer profile. With product.data360, customer data stays consistent, contextual, and ready for activation across every application.
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Open, actionable insights across every app.
With Agentforce Tableau embedded across Customer 360 apps, every experience delivers real-time, AI-powered insights. Connect to any data source, visualize performance, and take action instantly – turning every workflow into an opportunity to learn and improve.
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Extend every customer experience with secure, connected apps.
Experience Cloud and custom apps built on the Agentforce 360 Platform connect directly to your core data, AI, and automation. Whether powering self-service portals or personalized storefronts, every digital experience benefits from the same trust, scalability, and intelligence.
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Build, deploy, and manage AI agents at scale with Agentforce 360 Platform — connecting trusted data and business logic to drive real outcomes.
Unify your enterprise data with Data 360’s trusted metadata and semantics for context, accuracy, and control across every workflow.
Integrate and automate with Agentforce MuleSoft — securely connecting every system, API, agent, and workflow with built-in governance at scale.
Protect every agent and workflow with built-in security, privacy, and compliance. Agentforce proactively detects threats, automates remediation, and enforces policy controls across the platform.
Transform your data into real-time, explainable insights with Agentforce Tableau — empowering every decision and action across your enterprise.
Unify your business with Customer 360 — Sales, Service, Marketing, Commerce, and Industries powered by one trusted platform for data, AI, and automation.
Empower teams to build, test, and deploy AI-powered apps and agents securely at scale with Agentforce DevOps Center.
Create branded websites, portals, and apps that securely connect to Salesforce data and deliver real-time experiences.
Extend your enterprise with an open ecosystem of trusted partners, apps, and integrations that scale with your business.
Operate with confidence on Hyperforce—the secure, compliant, and high-performance foundation of the Agentforce 360 Platform.
Agentforce Sales now includes built-in agents like the Sales SDR Agent, helping teams research leads, summarize opportunities, and draft personalized outreach.
Powered by Agentforce 360 Platform, these agents work alongside sellers — connecting to Salesforce data and insights to drive higher productivity and faster pipeline growth.
Agentforce Service enables you to build intelligent service experiences by combining AI automation with human expertise. Use Agentforce to deflect common requests, route complex cases in real time, and enforce SLAs through automated workflows. With flexible APIs, low-code tools, and deep data visibility, you can manage every interaction and every agent (AI or human) from a single, scalable platform.
Agentforce Marketing is getting smarter with Agentforce Campaign Agent and Journey Agent, designed to help marketers plan, test, and optimize campaigns in real time.
These agents use insights from your unified data to craft personalized journeys and improve conversion with every interaction.
With the Agentforce Commerce Assistant Agent and Order Agent, retailers can automate storefront setup, manage promotions, and optimize order fulfillment — all within the Agentforce 360 Platform.
Agentforce brings proactive, data-driven intelligence to every step of the shopping journey, from checkout to customer care.
