Your Guide to Building & Governing the Agentic Enterprise

Dreamforce 2025 showed you a new reality: A fully agentic enterprise that anticipates customer needs and streamlines operations. But how do you turn this vision into a reality for your business? And how do you ensure governance and security throughout? This guide provides the key takeaways from the Dreamforce IT Keynote, along with resources to help you get started. Start from the top to get the full guide, or jump to the chapter that addresses your immediate needs.

To build a truly intelligent enterprise, you need to break down the data silos that keep your systems from communicating. The keynote demonstrated that the answer isn't to rip and replace your existing data strategy, but to unite your disparate systems right where they are. By connecting and unifying your data within the Agentforce 360 Platform, you create the foundation needed to activate powerful, personalized customer experiences across every touchpoint.

• The core challenge: Disconnected systems and siloed data prevent businesses from acting on critical customer insights, creating a barrier to true agentic transformation.
• The unified solution: The Agentforce 360 Platform, along with Data 360 and MuleSoft, connects and harmonizes data from disparate sources without moving it. Data 360 Zero Copy federated data and Document AI create a crucial layer of context, from your existing investments without copying or moving it. MuleSoft orchestrates AI agents and systems for your agentic enterprise.
• The foundation for action: A unified data foundation is the essential first step to activating an agentic enterprise. It allows you to bring together rich customer information, from your existing IT infrastructure, to deliver intelligent and personalized experiences.

Building and deploying powerful AI apps and agents is just the beginning. To succeed at scale, IT teams need full governance across the entire development and deployment lifecycle. As you saw in the keynote, having the right tools to manage governance across the whole lifecycle is the difference between high-performing agents and security vulnerabilities. An agentic enterprise demands enterprise-grade governance to ensure quality, reliability, and security.

• Governance is complicated: Outdated testing processes not built for AI, agents providing inaccurate or outdated information, and a lack of visibility over apps and agents make governance challenging.
• Enterprise-grade governance: A successful agentic enterprise requires the right tools for enterprise-grade governance across the complete app and agent lifecycle (ALM), from ideation and building to testing, deployment, and continuous monitoring. When it comes to managing the complexity of numerous agents, MuleSoft Agent Fabric helps by transforming them from an uncoordinated group into a single, governed network. This allows you to easily discover, orchestrate, and observe every agent interaction, ensuring all agents work together securely with a single source of truth.
• Build with confidence: Salesforce provides a suite of low-code and pro-code developer tools, including: Agentforce Vibes to accelerate development; DevOps Center to manage and release changes more efficiently; and Sandboxes so you can can safely build and test without exposing sensitive data.

The agentic enterprise needs advanced security. As autonomous AI becomes more prevalent, so does the threat landscape. Salesforce’s layers of security — like the Trust Layer, built-in security controls, and advanced security and privacy tools, help to protect your data, simplify compliance, and meet the unique security demands of your business..

• The evolving threat landscape: AI introduces new, complex security challenges, requiring an advanced and proactive approach to protect your business and customers from proliferating threats.
• Protection is a partnership: Salesforce addresses security through a layered approach. We provide a secure infrastructure and system reliability, while you are responsible for built-in features like SSO, authorization, and authentication. You can also add products like data masking, backup and recovery, and archiving to meet specific resilience and compliance needs.
• Innovations in trust: New Agentforce capabilities in Security Center and Privacy Center provide a new, intelligent protection layer on top of existing controls that‌ use AI to enhance your security posture.