Enterprise apps used to be rigid: built once, for one device. The Headless Experience Layer changes that. It separates your business logic, data, and permissions from the screen, so you define your intent once and it works everywhere your users do.
Meet your users on any channel without rebuilding for each one. This translation layer between your central business logic and the target surface automatically converts your intent into the right format, whether that's a Slack Block Kit, a mobile screen, or a structured response for external AI clients like ChatGPT. Your UI becomes fully portable and flexible enough to follow your customers wherever they work.
Meet your users on any channel without rebuilding for each one. This translation layer between your central business logic and the target surface automatically converts your intent into the right format, whether that's a Slack Block Kit, a mobile screen, or a structured response for external AI clients like ChatGPT. Your UI becomes fully portable and flexible enough to follow your customers wherever they work.
Because every experience is anchored in the Agentforce 360 platform, it automatically inherits your existing permissions, sharing rules, and audit trails. This means your external client isn't a security outlier; it is a governed extension of your CRM. The built-in governance model allows your IT organization to scale AI-driven experiences rapidly, knowing that every interaction is protected by the same rigorous standards that secures your core business data.
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Learn what is new at TDX, including enhancements to the Headless Experience Layer.
This layer drives the "Deploy everywhere" story in the keynote, powering portable, high-fidelity agents on any surface.
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The Headless Experience Layer is the control plane for how AI shows up across your business. It separates what an agent should do from how that experience is delivered, so you define behavior once and deploy it everywhere. Built on custom lightning types and a multichannel UI framework, it lets the same agent response adapt natively across LEX, mobile, Slack, Teams, ChatGPT, and any first or third-party surface.
The Headless Experience Layer solves the 'Context Dilution' and 'Logic Fragmentation' crisis. Without it, IT teams have to rewrite security, data, and UI logic for every unique channel, from internal tools like Web, Mobile, and Slack to external collaboration hubs and AI ecosystems like Microsoft Teams and ChatGPT. The Headless Experience Layer ensures that no matter where the AI interaction happens, it is grounded in the same metadata and follows the same deterministic business rules, preserving your 'Trust Moat' across the entire enterprise.
If your strategy involves agents interacting with users across more than one surface—such as CRM and Slack, or a customer portal and WhatsApp—the answer is yes. Without this layer, you were forced to rebuild the 'brain' of your agent for every individual channel, leading to inconsistent responses and massive maintenance overhead. The Headless Experience Layer provides the central control plane that allows you to manage that logic once, while delivering a native feel on every first or third-party surface.
Operational Agility: Build logic once; deploy to any surface instantly.
Deterministic Governance: Centrally manage AI guardrails so logic never "hallucinates" outside of business parameters.
Reduced Integration Tax: Eliminate the need for custom API bridges between your CRM and external UI surfaces.
Inherited Security: Every experience automatically inherits Salesforce’s native permissions and sharing models.
As a core capability of the Agentforce 360 Platform, this is an included feature of your platform license. There are no additional per-user fees to utilize the layer to orchestrate and manifest your agentic business intent across your licensed Salesforce surfaces.
