Service Operations
Drive operational efficiency and productivity with data and AI-powered insights built directly into your CRM. Empower teams to make faster decisions and deliver experiences customers love.
What can you do with your new service operations software?
Reduce costs, streamline processes, and deliver better service.
Deliver fast, efficient service with data-driven, actionable insights.
Service Intelligence
Get a complete view of your key business metrics in one place. Analyze trends, review productivity, and identify areas of improvement.
Save time and improve customer satisfaction with calculated, actionable insights in the flow of work.
Unify and harmonize all of your internal and external customer data with Data Cloud. Unlock deeper insights and take action with AI and automation in real time.
Continuously improve service delivery.
Einstein Conversation Mining
Automatically analyze conversation data and identify top reasons customers seek support.
Quickly find the most common support topics and prioritize which ones to automate with a Service Intelligence dashboard.
Build smarter bots that understand customer needs. Create new dialogs or conversation topics instantly from your data.
Improve customer experiences with unified feedback data.
Feedback Management
Quickly build surveys to be automatically delivered after a service interaction across any channel - from email, chat, SMS, WhatsApp, and more.
Get meaningful insights by tracking CSAT and net promoter score. Survey at key moments in the customer journey and unify feedback data.
Benchmark success by following survey trends and response rates. Analyze metrics by channel or demographics to find actionable insights.
Complete your service operations solution with products from across Customer 360.
Data Cloud
Deliver proactive service with a single, dynamic view of every customer by unifying all your data across your business.
CRM Analytics
Make faster decisions using intelligent recommendations and actionable insights from Tableau.
Einstein Bots
Resolve cases faster and scale 24/7 support across channels with AI-powered chatbots.
Feedback Management
Survey customers and unify the feedback with your CRM data to surface trends and actionable insights.
Service Automation
Scale support and boost customer satisfaction with personalized, smart, data-driven automation.
Service Operations Pricing
Start by selecting your Service Cloud edition. Then, add on Service Operations capabilities at these price points.
Survey Response Pack
Deepen relationships with contextual feedback.
$
300
/1,000 Survey Responses
USD (billed annually)
- Salesforce Surveys (1,000 responses)
- Customer Lifecycle Analytics (add-on)
Feedback Management - Starter
Improve customer experiences with unified feedback.
$
13,500
Org/Month
USD (billed annually)
- Salesforce Surveys (100,000 responses)
- Post-Chat Surveys
- Merge Fields & Data Mapper
Feedback Management - Growth
Automate and analyze feedback at every stage of a customer journey.
$
46,000
Org/Month
USD (billed annually)
- Unlimited Responses & Post-Chat Surveys
- Merge Fields & Data Mapper
- Customer Lifecycle Analytics and Maps
This page is provided for informational purposes only and is subject to change. Contact a sales representative for detailed pricing information.
Join the #ServiceStars movement.
Together, we're building the largest and most successful community of service professionals.
Learn new skills with free, guided learning on Trailhead.
Hit the ground running with service operations tips, tricks, and best practices.
Ready to take the next step with the Service Solution built on the world's #1 CRM?
Start your trial.
Try Service Cloud free for 30 days. No credit card, no installations.
Talk to an expert.
Tell us a bit more so the right person can reach out faster.
Stay up to date.
Get the latest research, industry insights, and product news delivered straight to your inbox.
