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Agentforce Energy & Utilities (formerly Energy & Utilities Cloud)
Energy & Utilities Cloud
Lead the energy transition with Energy & Utilities Cloud. Maximize your operational efficiency, growth, and sustainability initiatives with built-in automation, intelligence, and real-time data — all on one platform designed for this evolving industry.
What can you do with Energy & Utilities Cloud?
Maximize your operational efficiency, growth, and sustainability initiatives with built-in automation, predictive and generative AI, and trusted real-time data on Energy & Utilities Cloud — a single platform designed for this evolving industry.
Scale service and boost productivity with AI-powered automation.
Empower agents with smart, intuitive tools to get up to speed quickly and have full customer insight and next best actions at their fingertips. Automate and unify digital self-service, AI-driven chat, and integrated multi-channel experiences.
Speed up case resolution with quick answers to complex customer questions and automated approvals, and close deals faster with customized close plans for every opportunity and personalized emails to prospects.
Impress your customers with a one-stop shop for your utility customer to check their bills, sign up for autopay, enroll in programs, purchase products and services, and much more.
Grow revenue with trusted data and relationships.
Whether you are a retail energy company or a regulated utility, and regardless of if your customer is a homeowner or a business, always deliver the perfect quote with our industry specific CPQ for advanced order capture, guided selling, multi-site, commodity, and non-commodity products and services.
Easily manage and automate all aspects of the order lifecycle, including order capture, complex fulfillment, shipping, payment processing, and service in one central hub to accelerate time to market and streamline switching processes.
Engage the right prospects with less effort, with AI recommendations on your next best action and with insights from emails and calls. Accelerate conversion rates by surfacing top leads automatically and generating customized action plans and offers personalized to your customers.
Optimize cost to serve with flawless experiences and operations
Easily and quickly build, deploy, and manage your operations with a comprehensive data model covering everything needed for the energy and utility industry, from sales to customer and field service in both competitive and regulated markets.
Boost productivity for customer service agents and field service teams by giving them one, AI-powered workspace to manage support cases, major incidents, and jobs in the field with a complete view of every customer.
Improve customer and employee satisfaction by shifting from reactive to proactive service. Track assets in real time, automate predictive maintenance, and digitize the entire work order lifecycle, from creating and assigning to executing and debriefing orders.
Stay one step ahead of major disruptions with incident management best practices built directly into Energy & Utilities Cloud. Diagnose and resolve incidents faster with the right tools and all case, incident, customer and asset data in one unified workspace.
Reach sustainability goals faster with clean energy programs and products.
Track progress and act on all energy savings or conservation programs in one management console to help optimize grid, water, and gas operations. Enable your customers to search for personalized programs and quickly apply.
Drive stakeholder engagement with a streamlined, external-facing portal where your contractors can view and update their partner accounts, enroll in clean energy programs, and collaborate with utility service companies.
Guide customers toward a sustainable future by letting them compare products, offers, and service rates and guide them with relevant articles and resources, so that they can make informed decisions about their purchases.
Energy & Utilities Cloud Innovations
Energy & Utilities Cloud
Transform Energy & Utilities operations with limitless digital labor. Leverage our pre-built Energy & Utilities AI solution deeply integrated with your energy and utility data, metadata, and knowledge base to improve operational efficiency, boost customer satisfaction and optimize employee experience.
Optimize labor costs and workforce management
Automate and streamline your time tracking processes using data & AI for happier mobile workers, improved compliance with union & labor laws & optimized productivity.
Deliver the best quote
Enable your sales team to quickly and simply compare and recommend the best tariffs for new and existing customers.
Extend the power of Energy & Utilities Cloud with these related products.
Data Cloud
Activate all your customer & asset data across Salesforce applications.
Business Intelligence
Help your entire team find important answers and start making data-driven decisions.
MuleSoft
Instantly connect a growing list of energy and utility applications and data with speed and scale.
Tableau
Transform energy and customer data into actionable insights and processes.
Energy & Utilities Cloud Pricing
View detailed Energy & Utilities Cloud pricing.
Salesforce has become our global customer service platform. We can see everything we’re doing and everything we’ve done. It makes it easier for our people to do things in a standard way — and in a smarter way.
Terence SorrellBusiness Solutions Manager, Connected Home
Get the most out of energy and utilities solutions with industry-savvy partners and experts.
Everything you need to maximize ROI.
From support, expert guidance, and resources to our trusted partner ecosystem, we’re here to help you get more value from Salesforce in the AI era.
Energy & Utilities trends and insights to help you thrive in the digital age.
Ready to take the next step with Energy & Utilities Cloud?
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Start building on Energy & Utilities Cloud for free with one of our trial environments, custom configured to suit your needs.
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Energy & Utilities Cloud FAQ
Energy & Utilities Cloud is the best of Salesforce CRM, designed specifically for the energy and utility industry. Energy & Utilities Cloud gives utilities prebuilt applications with user experiences, automation, and integration designed based on industry best practices.
Electric, gas and water utilities, retail energy suppliers, and renewable energy companies use Energy & Utilities Cloud when they want Salesforce CRM built just for the business needs of energy and utility companies and their customers.
Instead of expensive in-house customization, utilities can reduce development costs with the prebuilt Energy & Utilities Cloud applications. CRM helps increase operational efficiency, customer engagement, and sustainability with automation and real-time data — all on one platform.
Utilities can integrate Energy & Utilities Cloud with all the major utility billing and customer information systems (CIS) with pre-built integration processes, MuleSoft, or via APIs to extend and augment this essential customer data.
If you are an existing Salesforce customer, talk to your Salesforce Account Team or Consultant to learn more. Otherwise, start with our free trial here or call us at 1-800-664-9073 to discuss your needs. We also offer several advisory, adoption, and support plans, learn more about Success Plans.
First, evalute the needs of your business, see if you need to boost sales, personalize customer engagements, scale service interactions, or streamline operations and field service. Our Energy & Utilities Cloud has a variety of editions you can customize to your business needs.
