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Health Cloud

Built on the world’s #1 AI CRM, Health Cloud is the trusted, connected platform for healthcare. By bringing together clinical and nonclinical data in one place with actionable intelligence, Health Cloud helps you collaborate efficiently, deliver personalized care, and automate health operations.

Global healthcare organizations trust Salesforce Health Cloud.

Deliver personalized, connected care from anywhere.

Automate business processes and rally health teams around a single view of your patients, members, and partners with Health Cloud.

Unlock access to holistic care with real-time data.

Leverage compliant, out-of-the-box console application to streamline health services, boost agent productivity, and personalize interactions. Rapidly build and deploy digital-first health experiences across channels.

A connected data dashboard that shows actions, alerts, and plan details, and allows service reps to converse with patients.

Deliver connected healthcare experiences in the home with automated scheduling workflows, integrated medication management, and caregiver slot broadcasting.

A health care dashboard that shows care professional overview and patient care overview with care coordination details.

Simplify agent-assisted scheduling and improve patient satisfaction with guided bookings, waitlisting, and multi-participant appointments to reduce no-shows.

Engage with empathy for optimal, whole-person care services. Optimize crisis center operations to promote urgent access to safe, quality mental healthcare, from anywhere.

A behavioral health dashboard that shows a patient information assessment, appointment information, and health timeline.
A connected data dashboard that shows actions, alerts, and plan details, and allows service reps to converse with patients.
A health care dashboard that shows care professional overview and patient care overview with care coordination details.
A behavioral health dashboard that shows a patient information assessment, appointment information, and health timeline.

Engage patients and providers efficiently with connected data.

Leverage flexible care plans for more equitable care. Take into account social determinants and assessments, and align with industry guidelines to effectively analyze and address gaps.

A patient information dashboard that shows member details, care wizard, problems goals and Einstein recommendations.

Make finding, managing, and supporting provider partners easier. Streamline referrals, recruiting, credentialing, contracting, and self-service.

A provider network dashboard showing recruitment and contract status.

Streamline care decision reviews, appeals, and grievances to lower costs and speed time to care. Simplify prior authorizations and referrals with electronic, automatic approval options and intelligent recommendations on an insurance platform.

Transform small and large group quoting, enrollment, benefits management, and renewals to seamlessly convert and retain members. Simplify mid-term adjustments and employee-employer contributions on an end-to-end insurance platform.

a tool that helps manage benefits sales and administration
A patient information dashboard that shows member details, care wizard, problems goals and Einstein recommendations.
A provider network dashboard showing recruitment and contract status.
a tool that helps manage benefits sales and administration

Collaborate and scale with health automation.

Streamline health document intake and processing with end-to-end routing framework, classification, and multiple-entity support.

A tool that automatically updates a service request from a scanned fax document.

Accelerate and simplify health integration with clicks, not code. Leverage industry-compliant FHIR APIs, clinical data models, and pre-packaged apps for healthcare.

An interface that shows the easy steps to integrate health insurance related assets.

Gain a holistic view of each patient’s health with clinical and nonclinical factors – medical, demographic, claims, social, and behavioral – in one, real-time profile.

A patient information dashboard that shows patient details, detailed unified health scores, and next best actions.
A tool that automatically updates a service request from a scanned fax document.
An interface that shows the easy steps to integrate health insurance related assets.
A patient information dashboard that shows patient details, detailed unified health scores, and next best actions.

Get the most out of Health Cloud with thousands of partner apps and experts.

Accenture
Coastal Cloud
Deloitte
PWC
Slalom
A user interface for AppExchange Health Cloud

Maximize ROI with the #1 Success Ecosystem.

From support, expert guidance, and resources to our partners on AppExchange, the Success Ecosystem is here to help you unlock the full power of your investment.

Health Cloud FAQ

It is our premier patient and member relationship software for healthcare and life sciences that harnesses the power and security of the cloud, and social and mobile tech. It delivers personalized engagement with a unified view, smart patient management, and a connected engagement experience.

Yes, Health Cloud is HIPAA compliant. We approach technology with a compliance mindset, securing patient data to meet HIPAA, HL7 FHIR, HITRUST, FedRAMP, ASIP Santé, FDA, or GDPR standards.

Customers can also purchase Shield or Government Cloud in addition to Health Cloud to further protect the data.

Health Cloud is designed to be the engagement, data aggregation, and collaboration solution that complements current EHRs and clinical systems. Integrating EHR with Health Cloud can unlock a panoramic view of patients for smarter, personalized care.

Health Cloud extends the value of Service Cloud and Sales Cloud by leveraging the powerful CRM features to enable more personalized patient and partner relationships. Learn more

Health Cloud helps remove unnecessary friction and administrative complexity to streamline care, provider relationships, and government health services.

Learn more about Provider, Payer, and Public Sector Health solutions.