Spring ’23 Product Release

Drive cost savings and boost efficiency with new innovations.

 

Deliver success now with new innovations from the Spring ’23 Product Release.

 
 

Sales

Increase productivity and efficiency with automated conversational milestones.
  • Forecasting Enhancement
  • Conversation Milestones
  • Account Discovery
 

Service

Boost productivity with automated insights and drive efficiency with mobile extensibility.
  • Salesforce Contact Center: Insights and Scheduling
  • Offline Mobile UI Extensibility
  • Service Cloud Voice Enhancements
 

Marketing

Deliver innovation with Marketing Cloud and Customer Data Platform.
  • WhatsApp Business Messaging: Direct Integration
  • Customer Data Platform Advertising
  • Marketing Cloud Intelligence: Data Stream Control Center
 
 

Loyalty

Optimize management resources and better engage loyal members.
  • Quick Promotion Setup
  • Contact Center for Loyalty Management
  • Member Engagement Widgets Enhancements
 

Commerce

Scale growth and drive loyalty with commerce enhancements.
  • B2B and D2C Enhancements
  • Salesforce Payments for B2B 
  • Composable Storefront Enhancements
 

Analytics

Help analysts predict, create, and transform actionable insights.
  • Input Widget Enhancements
  • Data Prep Enhancements
  • Einstein Discovery: Model Queuing
 
 

MuleSoft

Connect data from any system faster.
  • Composer and Anypoint Connectivity
  • MuleSoft Accelerators
  • MuleSoft Direct for Industry Clouds
 

Slack

Bring people, tools, customers, and partners together in a Digital HQ.
  • Slack Connect Enhancements
 

Platform — Build

Get faster time to value with change and release management tools.
  • Python for Salesforce Functions
  • Lightning App Builder
  • OAuth Flow Reporting Enhancements
 
 

Platform — Automate

Empower people, create seamless processes, and connect systems.
  • Salesforce Connect Adapter for GraphQL
  • Flow Builder Enhancements
  • Flow Orchestration Enhancements
 

Platform — Secure

Reduce risk while you innovate.
  • Extended Login History for OAuth Flows
  • Sharing Hierarchy
  • Privacy Center: Preference Manager Enhancements
 
Reduce time to value with out-of-the-box features for platform apps.

  • My Appointments Calendar
  • Virtual Appointments Email Template
  • Digital Distribution Enhancements
 
 

Net Zero Cloud

Go net zero now.
  • Disclosure and Compliance Hub for ESG Reporting
  • Multi-tenancy Support for Extended Enterprise
  • DEI Dashboard
 

Automotive

Drive unified customer, vehicle, and retail experiences.
  • Automotive Cloud Intelligence
  • Experience Cloud for Automotive
 

Communications

Drive productivity with improved customer service tools and automatic updates.
  • Contact Center for Communications Cloud
  • Automatic Upgrades for Communications Cloud
 
 

Consumer Goods

Supercharge planning and execution with connected data.  
  • MuleSoft Accelerator for Consumer Goods
  • Retail Execution Analytics Enhancements
 

Energy & Utilities

Empower agents with easy integrations that jumpstart productivity.
  • Contact Center for E&U Cloud Enhancements
  • MuleSoft Direct for Energy & Utilities Cloud Enhancements
 

Financial Services

Automate, integrate, and optimize efficiency in financial services.
  • Integrated Onboarding
  • Service Process Automation
  • High-Volume Data Consumption
 
 

Healthcare & Life Sciences

Lower costs and increase productivity in the business of health.
  • Integrated Care Management
  • Crisis Support Center Management
  • MuleSoft Direct for Health Cloud
 

Manufacturing

Power customer-centric operations.
  • Sales Agreements Enhancements
  • Enterprise Account Forecasting Enhancements
  • Experience Cloud for Manufacturing Enhancements
 

Media

Increase retention and maximize revenue.
  • Unified Audience Profiles
  • Subscriber Self-Care Web Portal
  • Susbcriber Lifecycle Management: Agent Console
 
 

Public Sector

Serve constituents faster with automation.
  • Composable Case Management Enhancements
  • Grants Management Enhancements
 

Nonprofit

Maximize efficiency and impact across your organization.
  • Recurring Donations Enhancements
  • Gift Entry Enhancements
  • Program Management Module for Mobile
 

Customer Success

Maximize outcomes to deliver success now with the right level of expert guidance and support. 
  • Signature Architecture Engagements
  • Expert Coaching Enhancements
 
 
 

Trailhead

Learn new skills from anywhere.
  • Ranger Rank Enhancements
  • Search Enhancements
 
 

Take a look at past releases.

 
 

See exciting updates from the Winter ’23 Release.

 

See exciting updates from the Summer ’22 Release

 

Discover Innovations from the Spring ’22 Release

 

See Spring ’23 resources for release notes, learning trails, and more.

 
 

Trailhead

 

Release in a box

 

Release Notes

 

Ready to learn more about the Spring '23 Product Release?

Join us for Release Readiness Live