Open and monitor service cases based on interactions and feedback on social. Understand the effectiveness of your activity with detailed reporting that includes response rates and customizable service-level agreements.
Salesforce Marketing Cloud helps maintain a relationship with your customers beyond your app and website. Use marketing tactics from our toolkit to boost your brand, build your community, and measure audience behavior. Improve brand loyalty, brand recognition, and conversions using comprehensive social media marketing software.
Email Marketing: Get sophisticated email marketing software that delivers results.
Audience Studio: Use Salesforce’s data management platform to unify your data and strengthen customer relationships across every touchpoint.
Social Media Marketing: Entice your audience using powerful social media marketing tools. Our features can help you expand your social marketing capabilities and take your brand’s social presence to new heights.