From managing schedules, to providing entertainment, to offering educational resources, and beyond, integrated mobile apps have become an essential part of every aspect of our lives.
And business is no exception.
Apps Streamline Business Processes.
As mobile smart devices continue to proliferate, mobile apps are seeing wider and wider adoption across every industry. Apps can be used to facilitate better customer service and support, providing an easy channel for clients reach out to the businesses they frequent, while also offering advanced customer-facing tools. Likewise, apps for in-store associates allow access to inventories, reviews, detailed customer information, and omnichannel selling options, for a better, more customized buyer experience, in store and and out.
More than that, applications can be put to work improving essentially any business process. Store and share files across mobile devices, socially communicate across teams and departments, build and deploy cost-effective marketing initiatives that reach customers as individuals, automate repetitive-yet-important processes, and reduce turnaround associated with shipping, payment, and other time-consuming tasks. Business apps are capable of streamlining the mechanisms that move your business forward.
Of course, in order to be as effective as possible, these apps need to be designed specifically with the needs of your organization in mind. And while ready-made, out-of-the box solutions may provide value, the right custom apps will be better suited to solving the problems faced by your business, and helping you connect with the your customers on a one-on-one basis. In order to enjoy the benefits of made-to-order business applications, many organizations prefer to bring app development in house, and that means developing a reliable app strategy.
Understand the App Strategy Basics.
An effective app strategy is one that is not only capable of meeting user requirements and expectations, but also provides a framework in which an organization may conceptualize, develop, and deploy reliable applications quickly and cost effectively. As such, your business’s app strategy should consist of several factors. The following steps will help you create an app strategy to meet the needs of your business and your clients:
Understand your audience
Before you can build custom apps capable of streamlining your business, you need to be able to identify first who your audience is. Will you apps be designed for your clients, your employees, or both? What are their needs? What pain points do they encounter?
Begin by creating a persona for your typical user. This can be based on general knowledge of your product — certain demographics may be more interested in what you have to offer than others. Next, integrate CRM data, along with information related to your industry and your competitors, to further flesh out your intended user. The right analytics tools can play an essential role in this first step in creating an effective app strategy.
Define your goals
Once you understand who your audience is and what they need, your next step should be to determine what you want your app to be able to do. Identify your goals for each application, and determine how best those goals can be met. Essentially, this step asks ‘how,’ where step number-one focused on ‘who.’
Will your app be primarily focused on facilitating better client communication? Will it be an informational resource? Will it offer special discounts or function as a loyalty-program application? There are any number of possible directions your app could go, so decide early on in the development phase what your audience will need it to do.
Prioritize your needs
After identifying and recording the goals you have in mind for your app, take a step back and get a big picture view of what you’re trying to accomplish. What is your top priority? Which functions are essential, and which are secondary? If you’re conceptualizing multiple apps at once, objectively determine which ones are likely to bring your organization the highest value. This will help you allocate your resources where they will be most beneficial.
By documenting and creating a hierarchy of user and business needs, you’ll be giving your developers a more-clear view of objectives before they start, and should they be forced to choose between different options, they’ll have a clear idea of what their priorities should be.
Select the right tools
Depending upon the resources and skill levels available to your IT department, you may or may not choose to build your apps from scratch. That said, even if you’re using in-house experts, you’ll need to rely on development tools at least to some degree.
Cloud-based app-development tools, such as those available through the Customer 360 Platform, can help organizations develop powerful business applications at a fraction of the development cost. Built-in templates, drag-and-drop tools, and low- and no-code options mean that non-IT experts can design apps quickly and easily. In fact, the Customer 360 Platform allows for 50% faster app development cycles resulting in 44% more new applications delivered. The Customer 360 Platform users also enjoy an average ROI of 478%. With the right tools, you’ll be better positioned to develop and deploy the right apps, for the right users, while still keeping costs manageable.