Save time and satisfy customers faster with the knowledge management solution that works across the Salesforce Platform.

Stop wasting your agents’ time answering the same questions over and over again. Make the answers easy for customers to find on their own with Salesforce Knowledge.

knowledge base software for service cloud

See how agents drive satisfaction with:

Optimized article search
Customer article history
Easy to customize emails

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See how our knowledge-base software helps agents answer customer questions, faster and better.

Maximize agent productivity.

With a knowledge base that's embedded right in the console, agents can deliver the right answers to customers with ease. They can even share articles to any channel or device with one click.

Help customers help themselves. Lickety-split.

Now your knowledge base will be integrated into your service website with secure customer portals, public sites, and public customer communities. Create an effortless customer experience through any device.

Streamline your knowledge management process.

Apply industry best practices and ensure the accuracy of articles with the first KCSv5 verified knowledge management and incident management solution.

Watch Knowledge Demo

Start a free trial of the world’s #1 service platform. No credit card required. No software to install.

Go hands-on with Service Cloud and see all the ways you could be delivering better, more efficient customer support in a few easy steps.

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Knowledge Base Software and Knowledge Management by Service Cloud

Whether for customer self-service or to enable agents to find the right answer faster, knowledge management is one of the best ways to provide excellent customer care. Help your customers help themselves with easy access to knowledge base articles, FAQ, and the collective wisdom of the community. Learn more about our knowledge management solution from Service Cloud.

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