Help customers find the answers they need across any channel and empower your agents with the best answer to customer questions with the knowledge management solution that works across the world's #1 CRM.
Help your customers get exactly what they need using a centralized knowledge base for all your agent and customer information. Use analytics to identify which knowledge articles are working, and to identify new articles that need to be created.
Quickly deliver the right answers to customers by adding your knowledge base to your agent workspace. Automatically suggest the best articles for every conversation, then make it easy for agents to preview and share them over any channel with one click.
Encourage customer self-service by embedding knowledge articles right into your website, portal, community, and native mobile app. Instantly answer customer questions by using chat bots — powered by artificial intelligence — to recommend articles.
Whether for customer self-service or to enable agents to find the right answer faster, knowledge management is one of the best ways to provide excellent customer care. Help your customers help themselves with easy access to knowledge base articles, FAQ, and the collective wisdom of the community. Learn more about our knowledge management solution from Service Cloud.