Solve phone cases faster and smarter with Service Cloud Voice.

Today you can give all your customers a great phone experience no matter where your agents take calls. That’s because, with Service Cloud Voice, your telephony is now one with your Salesforce CRM. So agents get a better experience and supervisors get enhanced visibility across all channels, driven by AI insights on an intuitive console.

Boost agent productivity.

Give your customers a consistent and efficient service experience on every call with Service Cloud Voice. Agents now have instant access to a complete view of the customer and better tools and insights. That way, they can close cases faster. And with access to Einstein intelligence, agents have the ability to work from a single source of truth — all on one integrated platform — with more efficiency, from anywhere.

Integrate calls easily.

Integrate Service Cloud Voice with the telephony partner of your choice, or purchase pre-integrated out-of-the-box telephony from Amazon Connect.* Agents can help customers more effectively when your phone channel runs seamlessly inside of Service Cloud — right alongside your web and social channels. This allows your customers to talk to the right agent, at the right time. Learn more about integrating telephony with Service Cloud Voice Partners:

Answer the phone with AI.

Bring the power of AI to your phone calls with Service Cloud Voice. Agents can reduce average handle times and deliver a seamless customer experience with the help of voice transcription and AI-powered recommendations from Einstein. This also gives agents and supervisors full visibility into the customer data from your voice and CRM channels in real time. Einstein analyzes customer-agent conversations and serves up the right knowledge articles and next steps, which empowers agents to solve customer issues faster.

Make it personal.

Transform your call center with proactive and personalized service. Service teams can exceed customer expectations with accurate purchase history and a full view of prior customer conversations. Your agents won’t need to put people on hold, fumble for answers, or transfer customers to other departments. Now service teams can get it right the first time — and that’s how hyper-personalized service turns customers into fans.

Optimize training and management.

Contact center supervisors constantly monitor customer calls for new issues where agents need further training. But managers don’t always have the right tools to get this crucial information. Give supervisors real-time insight with Service Cloud Voice. Ensure faster case resolution and streamline new agent onboarding when supervisors understand the ever-changing agent experience.

Customer Success Spotlight

See how Sonos pivoted to support customers from anywhere.


Salesforce allowed us to scale and support all of our customers as we hit a period of tremendous growth.”

Patrick Spence, CEO, SONOS
*Amazon Connect is provided by Amazon Web Services, Inc. and AMCS LLC.


Get the right tools for your team.


Service Cloud Voice for Partner Telephony

Telephony and services purchased separately from your preferred partner.
$ 50
(billed annually)

Service Cloud Voice with Amazon Connect

Package of services to support agents on the phone 750 min/mo.
$ 75
(billed annually)

Service Cloud Voice with Amazon Connect

Scale your package of services to help agents on the phone 2,000 min/mo.
$ 125
(billed annually)

** This edition requires an annual contract.

This page is provided for information purposes only and subject to change. Contact a sales representative for detailed pricing information.

Questions? We’ll put you on the right path.

Ask about Salesforce products, pricing, implementation, or anything else. Our knowledgeable reps are standing by, ready to help. 

Contact Center Software: Call Center Management by Service Cloud