Be everywhere your customers are with Service Cloud Digital Engagement. Reach customers across every digital channel — including mobile messaging, web chat, social networks, and more — to provide a seamless service experience all on the #1 platform for service.
Build customer loyalty by responding in real time across Twitter, Instagram, Facebook, YouTube, and more. Use Social Customer Service to seamlessly create, manage, and monitor cases straight from your social feed.
Increase agent productivity by deflecting routine customer requests with Einstein Bots, chatbots powered by artificial intelligence. For more complex cases, bots can reduce wait-times by collecting and qualifying customer information upfront for a quick and seamless hand off.
Deliver a cohesive experience with Service Cloud Lightning Console. Automatically assign cases to the right agents with omni-channel routing, and see every channel — including email, social, and SMS — on a single, 360-degree dashboard.
If you’re wondering how to build an app for your business, App Cloud is one of the most powerful and flexible custom app builders available. Whether you’re more of a drag-and-drop type or a code warrior, you can start building your own custom cloud apps today. Getting started is easy. Because App Cloud works in the cloud, there’s no software or infrastructure to buy and install. And we’ve got all the resources you need to learn to take cloud app building as far as you want.