Be everywhere your customers are with Service Cloud Digital Engagement. Reach customers across every digital channel — including mobile messaging, web chat, social networks, and more — to provide a seamless service experience all on the #1 platform for service.
Deliver personalized support in your customer’s moment of need with chat. Easily deflect routine requests with a chatbot, or route to an agent for more complicated issues.
Build customer loyalty by responding in real time across Twitter, Instagram, Facebook, YouTube, and more. Use Social Customer Service to seamlessly create, manage, and monitor cases straight from your social feed.
Scale your support by deflecting those common, yet time-consuming, cases with beautifully branded, always-on, and completely connected self-service experiences.
Keep customers from leaving your site or app by offering multiple, personalized support options. Easily embed live chat, knowledge articles, case management, and more with embedded service.