Support agent showing customer how to use router over Visual Remote Assistant.

Visual Remote Assistant

Revolutionize your customer support with our CRM-integrated remote visual assistance software. Connect with customers in real-time, reduce costs, and enhance issue resolution rates. Visual Remote Assistant helps you offer personalized support, access real-time insights, and gain a competitive edge.

What can you do with your new visual remote assistant?

Deliver a cost-efficient sales and service experience that customers love with our real-time, visual remote support solution.

Provide solutions in real time with live video.

Effortlessly connect with customers and employees through live video, no downloads required. Improve support, streamline issue resolution, and deliver an unparalleled, efficient experience, all while gaining a competitive edge in the digital landscape.

A video call between a customer and employee.

Empower your teams to seamlessly guide customers through critical actions — all while maintaining the highest level of privacy. With our nonintrusive approach, you can ensure that sensitive information remains confidential while delivering top-notch assistance.

A customer sharing their desktop screen with an agent during a service call.

Drive team success with automated sessions. Equip your teams with the tools they need for success by automatically recording interactions. Access these recorded sessions to capture missed details, analyze performance, and ensure call quality management is at its best.

An automating recording providing instructions on how to resolve a case.
A video call between a customer and employee.
A customer sharing their desktop screen with an agent during a service call.
An automating recording providing instructions on how to resolve a case.

Collaborate with interactive guidance.

Transform your video support experience with interactive guidance. Step into the future of customer support, where you can swiftly resolve issues through a dynamic blend of video, screenshots, and annotations. Revolutionize your assistance approach and deliver solutions that are faster, more effective, and highly engaging.

A live-video of a customer concern during a service call.

Harness the power of streamlined processes with Visual Flows to automate tasks for greater efficiency and a smoother experience. Unlock key knowledge articles using optical character recognition, and ensure continuous improvement by seamlessly integrating CSAT surveys after each session. Experience a holistic approach to improving customer support.

A flow chart of tasks and actions taken during a case.
A live-video of a customer concern during a service call.
A flow chart of tasks and actions taken during a case.

Stay connected — anytime, anywhere.

Elevate service with real-time video insights. Revolutionize customer support by empowering your experts to see through your customers' eyes, all within your digital channels. Enhance the quality of service, streamline issue resolution, and gain invaluable real-time insights with this innovative approach.

A contact center dashboard with a visual remote assistant window.

Redefine efficiency with remote issue resolution. Say goodbye to unnecessary onsite visits by effectively troubleshooting problems from afar. Boost your first-time fix rates by equipping your mobile workforce with the connections and knowledge necessary to resolve issues swiftly, delivering exceptional service to your customers — wherever they are.

A live video of a customer concern being shown during a call and they receive a solution from an expert

Deliver a personal touch for faster deal closure. Elevate your sales game by bringing your product directly to your customers through the power of two-way video interactions. Foster trust, transparency, and confidence to eliminate abandoned carts and speed up the deal closure process, creating a seamless and engaging buying experience.

A live video consultation call during a sale.
A contact center dashboard with a visual remote assistant window.
A live video of a customer concern being shown during a call and they receive a solution from an expert
A live video consultation call during a sale.

Get the most out of remote visual assistance software with thousands of partner apps and experts.

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Shonnah Hughes - Chief Digital Officer

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Visual Remote Assistant FAQ

Visual Remote Assistant reduces costs and boosts customer satisfaction with real-time, visual support from anywhere, all built on the #1 CRM.

Remote assistance can provide faster service over video and reduce operations costs. It empowers customers’ self-serve with guided assistance, or helps gather information required for an onsite visit — improving first-time fix rates.

Organizations use Visual Remote Assistant to quickly guide customers over video chat to troubleshoot issues. Providing video options from a customer’s mobile phone cuts operational costs by reducing the number of truck rolls onsite to homes and businesses.