Salesforce is the world’s #1 AI CRM. Our leading customer relationship management platform brings together people, AI agents, apps, and data on one open, trusted platform.
Whether you’re a small business getting started with CRM or an enterprise transforming how teams work, Salesforce helps every organization become an Agentic Enterprise — where humans and AI agents drive customer success together.
Salesforce helps businesses connect customers, employees, and operations on one unified platform using trusted AI, best-in-class applications, and unified data — from the front office, like sales and customer service, to the back office, like operations and IT. Slack brings it all together as the engagement layer where humans and AI agents collaborate, make decisions, and get work done — without switching tools or losing context.
Arm your sales organization with the tools and data it needs to close deals faster. Agentforce Sales builds pipeline with autonomous outreach and helps reps prepare for every conversation with instant guidance and coaching. Now you can make faster decisions and cleaner forecasts and spend more time selling.
Support every customer and employee with always-on service powered by AI agents and connected data. Agentforce Service resolves issues instantly with trusted, context-aware agents, Agentforce Field Service and Operations keeps technicians prepared and productive on the go, and Agentforce IT Service handles employee requests autonomously so teams can stay focused on strategic work.
Connect with every customer across their entire journey with intelligent, context-aware marketing. Agentforce Marketing helps teams deliver personalized campaigns across every channel with agents that tailor content in your brand voice, react to up-to-the-minute signals, and automate follow-up. The result: deeper engagement, higher conversion, and stronger relationships across every touchpoint.
Offer frictionless digital commerce experiences that natively connect B2C, B2B, order management, and payments with your sales, service, and marketing apps. Agentforce Commerce uses trusted data and instant signals to help customers find what they need faster, streamline checkout, and coordinate with your teams to keep orders moving smoothly, end to end.
Athina Kanioura
CEO, Latin America and Global Chief Strategy & Transformation Officer
David Walmsley
Chief Digital & Technology Officer, Pandora
Laura Alber
President and CEO, Williams-Sonoma, Inc.
Luis Madrigal
CIO, Beast Industries
Jim Roth
President, Customer Success, Salesforce
* Source: IDC, Worldwide Semiannual Software Tracker, October 2025. CRM market includes the following IDC-defined functional markets: Sales Force Productivity and Management, Marketing Campaign Management, Customer Service, Contact Center, Advertising, and Digital Commerce Applications.
Since 1999, we've been on a mission to help companies connect with their customers — and to use that success as a platform for positive change for people and our planet.
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Simply put, SFDC is an acronym for SalesforceDotCom.
SFDC stands for Salesforce.com, which is a cloud-based customer relationship management (CRM) and agentic AI platform. It is one of the most popular and widely used CRM software platforms in the market and is used by businesses of all sizes to manage their customer data, sales processes, marketing campaigns, and customer service activities with the power of AI agents and unified data. The acronym SFDC is often used as a shorthand for Salesforce.com in discussions, literature, and online forums related to the software.
SFDC stands for Salesforce.com. It's a cloud-based customer relationship management (CRM) platform used by businesses to manage customer data, track sales, and automate various business processes. While the company is simply known as "Salesforce" now, the older acronym "SFDC" continues to be used, particularly within the Salesforce ecosystem.
SFDC is a deeply integrated, cloud-based software platform that helps businesses manage customer relationships with the help of agentic AI, data tools, and CRM apps. It offers tools for sales tracking, customer service, marketing automation, and data analysis. By centralizing customer information, SFDC enables teams to collaborate effectively and make informed decisions to enhance customer satisfaction and drive growth.
