Summer ’20 Release

Explore our new innovations across the entire Customer 360 Platform to support you in times of change.

 

Learn about the latest innovations from the Summer ’20 Release to deepen customer relationships.

 
 

Work.com

All-new suite of apps and services to manage through COVID-19 and thrive.
  • Workplace Command Center
  • Shift Management
  • Emergency Program Management
 

Sales

Deliver more efficient processes to the entire sales organization.
  • Kanban View Enhancements 
  • High Velocity Sales: Einstein Call Coaching
  • Partner Relationship Management: Account Hierarchy Enhancements
 

Service

Deliver smarter, more productive service, from the contact center to the field.
  • Service Cloud Voice 
  • Einstein Reply Recommendations 
  • Field Service Lightning: Deep Link Actions
 
 

Marketing

Collect form data to drive actions, reporting, and personalization.
  • Content Builder: Interactive Email
  • Datorama: Data Lake 
  • Pardot: B2B Marketing Analytics Plus
 

Commerce

Engage shoppers and business buyers with comprehensive Commerce solutions.
  • B2C: Headless Commerce Developer Toolkit 
  • B2C: Salesforce Order Management Support for EMEA and ANZ 
  • B2B Commerce on Lightning Experience
 

Financial Services

View relationships in a new way and extend Action Plans to partners.
  • Actionable Relationship Center 
  • Action Plans Enhancements
 
 

Healthcare & Life Sciences

Quickly assess disease spread and empower reps with inventory insights.
  • Contact Tracing 
  • Sales Visit and Inventory Management 
  • Remote Monitoring Exception Management
 

Manufacturing

Create targeted goals for your teams and improve forecast accuracy.
  • Account Manager Targets 
  • Key Account and Product Management
  • Account-Based Forecasting Enhancements
 

Consumer Goods

Empower field sales teams with optimized tools to keep retail execution strong.
  • Visit Planning Enhancements
  • Visit Execution Enhancements 
  • Retail Execution - Contractor
 
 

Communities

Create, tailor, and personalize each experience in more detail.
  • Audience Targeting Enhancements 
  • Salesforce CMS Enhancements 
  • Action Override
 

Small Business Essentials

Upload your data faster and tap into expert resources.
  • Data Import Wizard Enhancements
  • In-App Help Enhancements
 

Platform - Services

Increase productivity and security with new platform services.
  • Shield: Event Monitoring Threat Detection
  • Data Mask Enhancements 
  • Salesforce Private Connect
 
 

Platform - Applications

Boost Search productivity and tie feedback to Salesforce data.
  • Salesforce Surveys: Customer Lifecycle Designer 
  • Salesforce Surveys: Post-Chat Surveys 
  • Einstein Search
 

Apps - Lightning Experience

Take Lightning to Safari and enjoy better onboarding with Walkthroughs.
  • Lightning Experience on the Safari browser for iPad 
  • Personalized Navigation for Salesforce on iOS and Android 
  • In-App Walkthroughs
 

Apps - Application Development

Enjoy a new GUI for Apex and Lightning Flow enhancements.
  • Lightning Flow: Trigger on Record Changes and Events
  • Lightning Flow: Invocable Actions Enhancements
 
 

Analytics

Deliver smarter insights with ML powered data prep and new model types.
  • Data Prep Enhancements
  • Einstein Discovery: Tree-based Models 
  • Direct Data for Snowflake
 

Employee Experience

Track engagement with custom reports and collaborate around live data.
  • Template Usage Reporting 
  • Einstein Analytics Live App 
  • Relationship Map Live App
 

Integration

Deliver experiences 3x faster using pre-built integration solutions.
  • Mulesoft Accelerator for Salesforce Commerce Cloud Enhancements 
  • Mulesoft Accelerator for Salesforce Service Cloud 
  • Anypoint Service Mesh
 
 

Enablement

Learn marketable skills and earn credentials anytime and anywhere.
  • myTrailhead content kits
  • Trailhead GO Enhancements  
  • myTrailhead: In-App Walkthroughs
 

Nonprofit

Strengthen fundraising and provide personalized client services.
  • Case Management 
  • Accounting Subledger 
  • Insights Platform Data Integrity
 

Education

Reconcile fundraising and accounting data and streamline gift entry.
  • Accounting Subledger
  • Queue Management Enhancements
  • Gift Entry Manager Enhancements 
 
 

Philanthropy

Connect your employees with the causes they care about most.
  • Volunteering for Philanthropy Cloud on iOS 
  • Location-Based Search
  • Volunteering Support for K-12 Schools
 

Sustainability

Gain deeper insights into your organization’s carbon footprint data.
  • Einstein Analytics for Salesforce Sustainability Cloud 
  • Added Language Support
 

Success

Navigate seamlessly across multiple Salesforce orgs.
  • Community Cloud Jump Start 
  • Technical Account Manager for Government Cloud 
  • Trailblazer ID for Salesforce Help

Summer ’20 Release notes are your complete guide to all-new products and features.

 

RELEASE IN A BOX

TRAILHEAD

COMMUNITY GROUP

 

Want to learn more about the Summer ’20 Release?

Sign up for Release Readiness emails and register for Release Readiness Live.