Salesforce Research

Explore analysis and publications about advancing customer relationships for everyone.

See the academic and business research on improving how companies connect to their customers.
 

Academic Research

Read our latest peer-reviewed research in technologies like artificial intelligence, big data, and more.

 
 

PUBLICATION

PUBLICATION

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AI RESEARCH

Improving end-to-end speech-recognition models

AI RESEARCH

Interpretable counting for visual question answering

AI RESEARCH

Thinking out loud: hierarchical and interpretable multi-task reinforcement learning
 

Business Research

See our latest business research on opportunities for growth across your business.

 

Special Report

Get insights from over 8,000 global consumers and business buyers on their elevated standards for customer engagement.

MARKETING RESEARCH

Learn which trends are redefining marketing according to 4,100 leaders worldwide.

Special Report

See how over 2,400 consumers view the role of business, ethics, and technology in the Fourth Industrial Revolution.