Salesforce Research
Explore analysis and publications about advancing customer relationships for everyone.
See the academic and business research on improving how companies connect to their customers.
Academic Research
Read our latest peer-reviewed research in technologies like artificial intelligence, big data, and more.
PUBLICATION
New Salesforce Research Helps Build a Unified Approach for Improving Natural Language Understanding
PUBLICATION
A Domain-Specific Language for Automated RNN Architecture Search
In the news and events:
AI RESEARCH
Improving end-to-end speech-recognition models
AI RESEARCH
Interpretable counting for visual question answering
AI RESEARCH
Thinking out loud: hierarchical and interpretable multi-task reinforcement learning
Business Research
See our latest business research on opportunities for growth across your business.
Special Report
State of the Connected Customer
Get insights from over 8,000 global consumers and business buyers on their elevated standards for customer engagement.
MARKETING RESEARCH
State of Marketing
Learn which trends are redefining marketing according to 4,100 leaders worldwide.
Special Report
Ethical Leadership and Business
See how over 2,400 consumers view the role of business, ethics, and technology in the Fourth Industrial Revolution.