Deliver life-enhancing therapies faster with Agentforce 360 for Pharma.

Elevate human expertise with purpose-built, flexible AI agents that automate high-value, regulated workflows — from benefits verification to HCP engagement. Break data siloes and accelerate time to therapy on the only deeply unified platform for the Agentic Pharma Enterprise.

These pharma companies are transforming the industry with Salesforce.

Enhance patient services.

Improve patient outcomes with AI-driven personalized outreach, accelerated therapy orchestration, savings programs, and adverse event management. All powered by an industry-compliant data model.

Streamline and automate the verification and re-verification of pharmacy benefits to improve patient access and adherence to medications. Equip agents with payer coverage analysis, SLAs, and reminders on a home page dashboard

Validate insurance coverage on Life Sciences Cloud

Guide coordinators through therapy orchestration with AI-driven insights; providing intelligent recommendations for the next best engagement to meet patients where they are. Accelerate time to treatment with financial assistance programs and alternate medication options.

A dashboard outlining new insulin treatment program with patient data and care plan.

Connect teams to boost collaboration and ensure process adherence, compliance, and high-value outcomes with trusted and advanced integrations.

A dashboard showing patient/prescription metrics about patient count by program, patients in therapy and patients by stage.

Foster comprehensive, personalized programs using real-time analysis and assessments. Capture patient-reported outcomes and adverse events in a FHIR-aligned data model and take action.

A dashboard showing patient/prescription metrics about patient count by program, patients in therapy and patients by stage.
Validate insurance coverage on Life Sciences Cloud
A dashboard outlining new insulin treatment program with patient data and care plan.
A dashboard showing patient/prescription metrics about patient count by program, patients in therapy and patients by stage.
A dashboard showing patient/prescription metrics about patient count by program, patients in therapy and patients by stage.

Optimize HCP Engagement

Streamline engagement with healthcare professionals through intelligence-driven experiences with pre-call planning, smart summaries, and real-time insights.

Give sales teams an intuitive, conversational, voice-activated interface for account prep. This hands-free experience includes territory ratings, podcast-style recaps, and talk-to-text meeting wrap-ups — optimizing reps’ brief face time with HCPs.

A dashboard that shows engagement and suggests the next best message.

Protect sensitive data and meet global regulations (HIPAA, GxP, and GDPR) with compliance supported by AI-monitoring, a secure Trust Layer, and zero-copy integrations.

A portal showing an autogenerated answer about CAR T-cell therapy.

Provide HCPs and KOLs with faster, real-time responses to inquiries. This service is synchronized across face-to-face, email, and digital channels, enabling medical teams to maximize their productivity with providers and KOLs.

A portal that shows latest information relevant to the doctor's specialty and a chatbot to answer their questions.
A dashboard that shows engagement and suggests the next best message.
A portal showing an autogenerated answer about CAR T-cell therapy.
A portal that shows latest information relevant to the doctor's specialty and a chatbot to answer their questions.

Accelerate clinical trials.

Enable seamless execution from molecule to manufacturing, connecting patients, sponsors, sites, and CROs on one flexible, compliant platform.

Enroll eligible candidates faster using AI-powered matching and personalized messages that prevent attrition.

A participant management dashboard that shows patient details and an email notification of them having cleared the screening.

Ensure successful studies with intelligent site selection to measurably improve site performance.

A dashboard showing trial sites and patient information with an action button to send the information to a journey dashboard.

Collaborate across every phase of clinical development on a regulation-compliant platform, providing real-time data to proactively manage milestones, mitigate risk, and improve overall study cycle time.

A dashboard showing the complete details of a clinical study.
A participant management dashboard that shows patient details and an email notification of them having cleared the screening.
A dashboard showing trial sites and patient information with an action button to send the information to a journey dashboard.
A dashboard showing the complete details of a clinical study.

Scale advanced therapies.

Streamline cell and gene therapy processes to improve outcomes and lower costs.

Reduce expensive errors in multi-step scheduling, respecting lead time and available capacity among various sites and treatments.

A dashboard that outlines advanced therapy details like screening, blood collection, apheresis, manufacturing and infusion.

Maintain full visibility of custody chains in line with protocols, from sampling through administration, on a connected platform.

UI of the chain of custody report and a slack notification about advanced therapy management.

Unify systems across partners, patients, and procedures to proactively identify bottlenecks and actionable next steps in real-time.

A slack UI showcasing a patient's report from the life science cloud app.
A dashboard that outlines advanced therapy details like screening, blood collection, apheresis, manufacturing and infusion.
UI of the chain of custody report and a slack notification about advanced therapy management.
A slack UI showcasing a patient's report from the life science cloud app.

Learn new skills with free, guided learning on Trailhead.

Pharma CRM FAQ

Life Sciences Cloud helps pharmaceutical organizations accelerate the path from research to commercialization. This trusted intelligent engagement platform empowers pharma teams with patient and HCP insights, personalized engagement, and program support.

Life Sciences Cloud enables pharma to leverage out-of-the-box AI-powered capabilities that make it easier to engage patients, offer support services, and coordinate stakeholders across manufacturing, supply chains, CROs, HCPs, and other partners – all from a single platform.

When choosing the right pharma management software, prioritize a future-proof and scalable platform for global reach and future growth. Opt for flexible solutions with built-in tools for rapid innovation. Consider TCO (uptime, features, support, integrations) for optimal value.

Life Sciences Cloud for Customer Engagement is a ready-to-use agent-first customer experience with a mobile experience built for contextual insights and actions. Here’s how Life Sciences Cloud helps you enhance your commercial interactions:

  • Unified HCP profile with comprehensive details about the account, insights and next actions tied back to patient support
  • Intelligent mobile interface to perform detailing and closed loop marketing
  • Agentic-AI assisted 24/7 support for healthcare professionals
  • Dashboards and metrics to analyze trends, preferences, and prescriptions for improved engagement outcomes
  • Access to Data 360 for an embedded, unified data lake to enable powerful real-time insights and impactful AI actions guarded by the Trust Layer.

Check out our Release Notes and Help page for detailed instructions on setup.