Transform customer operations by seamlessly integrating customer, product, and asset data across a unified value chain. Boost efficiency, streamline operations, drive revenue, and enhance productivity with AI agents that work alongside your human workforce.
* Manufacturing Customer Success Survey and Customer Stories
Reimagine an AI-driven value chain with Agentforce for Manufacturing. Give your employees and customers the 24/7 support they need to boost team productivity.
Over 800 industry decision makers worldwide reveal their strategic priorities, challenges, and initiatives in the age of AI.
Evaluate the potential financial impact of Salesforce for Manufacturing on your organization.
Watch how manufacturing leaders use Salesforce industry-specific innovations to drive profitable growth and exceptional service with CRM + AI + Data + Trust.
Manage your complete book of business. Eliminate silos and ensure smooth collaboration between sales and operations.
Enable faster and smarter service experiences optimized from the contact center through service operations to field technicians and customers.
Drive greater channel partner visibility, engagement, and performance.
It starts with the #1 AI CRM for manufacturing.
Power your customer-centric operations with Manufacturing Cloud, a digital customer engagement platform and manufacturing CRM that unifies the value chain.
Trusted advisors with unmatched Salesforce experience and expertise, by your side.
Salesforce, as a technology platform, has proven its adaptability. It’s been shown that we can build many services and solutions on it that offer extra value for our internal users, customers, and ultimate end users. It’s a central part of our vision for the future.
Tuomas PyyhtiäSolution Owner, Field Service Operations, KONE
Try Manufacturing Cloud free for 30 days. No credit card, no installations.
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Learn how Salesforce connects the value chain.
Customer relationship management (CRM) for the manufacturing industry is a system for managing all of your company’s interactions with current and potential customers and partners like distributors. It also helps manage critical information, such as asset data, order management, and demand forecasting.
A manufacturing CRM can help you get 360-degree visibility into your customers, partner, and asset data to help manage your complete book of business, transform your service center, and drive near real-time collaboration. It integrates with ERP and supply chain management and drives efficiency.
First, determine what you want a manufacturing CRM to solve. A manufacturing CRM should include functionality, such as customer, product, and asset information, partner performance and collaboration management, processes to manage your book of business, embedded analytics, AI, and more.
Salesforce's CRM for manufacturing connects manufacturers' value chains to solve industry challenges with the Einstein 1 Platform. Our innovative manufacturing solutions are built to decrease costs, increase margins, enhance productivity, and drive efficient growth.
Salesforce offers a complete suite of innovative manufacturing solutions to help manage your complete book of business, reimagine omni-channel service, collaborate with channel partners, and act on intelligent insights with automation.
To start, think about your main challenges. Then get to know our CRM for manufacturing solutions: Modernize Commercial Operations, Transform the Service Experience, Simplify Partner Engagement, and Translate Data Into Intelligent Insight and Actions.
