How does a product configurator work?
Product configurators use a structured, rule-based system to guide sellers through configuration decisions. Sales operations teams set up workflows within the configurator using product data from your customer relationship management (CRM) system and other systems alongside pricing rules and product bundles to provide sellers with all available configuration options. Configurators also show pricing summaries and fluctuations in pricing when options change. Customers experience a configurator when they receive a sales quote or are self-serving on an ecommerce site for a complex and customizable product, such as when purchasing a car online.
Product configurators begin with base products or service packages, allowing users to choose their starting point. The system then dynamically generates configuration options based on the selected base product, available inventory, and predetermined business rules. As users make selections, the configurator continuously validates choices against compatibility requirements, inventory levels, and pricing rules, providing real-time feedback.
Advanced configurators may also incorporate AI for sales capabilities that can suggest optimal configurations based on customer requirements, historical sales data, and performance metrics.
The final output typically includes a detailed product specification, accurate pricing, delivery timelines, and any relevant documentation. This information directly integrates with sales planning software, lead management, and quote generation tools.