Future-proof your service with key insights into agentic AI.
Get the State of Service Report.Cut service costs with humans & AI agents on one platform.
Deliver seamless support across every channel and industry with Service Cloud, the complete service platform powered by humans, AI agents, and trusted data. Let AI handle routine tasks and help human reps with complex ones to boost productivity and CSAT.
#1 Best Customer Service Software | 2025
Service teams in every industry scale with Agentforce.
Say hello to Agentforce for Service.
Reduce costs with an autonomous agent assisting your customers across channels anytime using conversational language tailored to your brand’s voice.
Get started now on the only Apps + Data + Agent platform for service.
Deliver personalized support from self-service to the contact center to the field at scale with Agentforce. Bring every support process onto a unified platform with Service Cloud and Field Service so you can decrease costs and increase productivity.
Discover what's new in Service.
Agentic Self-Service
Boost self-service resolution and cut costs with a fully integrated customer portal and Agentforce experience. Deliver fast, hyper-personalized support 24/7 with built-in AI agents, generative AI, and automation. Deploy quickly using intuitive, low-code builders.
Agent-first Field Service
Agentforce for Field Service is your trusted digital workforce to help your dispatchers, technicians, and back office teams complete work faster. Deploy AI agents swiftly using pre-built templates that can be tailored for any business need.
Agentforce for Service
Agentforce for Service, your trusted AI team member, is deployed swiftly across channels using pre-built templates to customize your brand and voice with low code and provide humanlike customer interactions grounded in trusted data.
Serviceblazer
Join the #Serviceblazer movement.
Together, we are building the premier destination for service and field service professionals.
Guided Tour
Take a tour of the #1 AI CRM for service.
Take a tour of Service Cloud and see how to drive productivity with trusted AI and data.
Guide
Discover the latest trends in field service at a pivotal moment of change.
Get insights from over 5,500 service and field service professionals worldwide.
Guide
How to Prepare Your Service Team for Digital Labor
Read this practical guide to learn the best actions to take before launching Agentforce.
Multiple events
Service Expert Series
Learn how Salesforce can boost resolution speed, enhance customer satisfaction (CSAT), and improve efficiency for service professionals.
San Francisco & Salesforce+
Dreamforce
October 14-16, 2025
Join us at the world’s most transformative technology event. At Dreamforce, discover how AI agents, real-time data, and CRM create a digital labor force that scales with you, enhances every interaction, and unlocks capacity like never before.
Report
The Seventh Edition State of Service Report
Discover cutting edge trends and gain valuable insights from more than 6,500 service professionals. Explore their top priorities and see how they’re innovating in the face of the industry’s greatest challenges.
Report
Service Cloud customers saw a 125% ROI.
Read the study and see how Service Cloud increased customers’ ROI with a seamless agent experience. Customers were able to: Move up to 50% of cases to lower-cost digital channels, improve agent retention by 40%, and reduce onboarding times by 30%!
Deploy AI agents on channels.
Self-Service Experience
Drive efficiency and improve experiences by empowering customers to find answers on their own terms.
Digital Engagement
Deliver personalized experiences across every service channels to increase customer satisfaction.
Voice
Speed up call resolution and increase customer satisfaction by uniting cloud telephony and Salesforce CRM.
Visual Remote Assistant
Improve first-time fix rates with real-time remote service and access to expert assistance.
Elevate teams into trusted advisors.
Customer Service Management
Drive efficiency and speed up case resolutions with centrally managed interactions, cases, incidents, knowledge, and assets.
Team Productivity
Save time by automatically bringing the right experts together to swarm on complex issues in Slack.
Transform insights into action.
Service Analytics
Drive operational efficiency and productivity with data and AI-powered insights built directly into your CRM.
Customer Service AI
Increase customer satisfaction and boost service team productivity with trusted conversational, predictive, and generative AI solutions built into the flow of work.
Salesforce Platform
Safely connect any data to build AI-powered apps with low-code and deliver entirely new CRM experiences.
Data Cloud
Create a single, dynamic view of every customer and asset by unifying all your data in real time.
Customer 360
Tailor experiences to the needs of every customer. Connect service to sales, marketing, commerce, and IT.
CRM Analytics
Make faster decisions using intelligent recommendations and actionable insights from Tableau.
Integration
Connect data from any system and integrate apps instantly with MuleSoft.
Seamlessly connect service from the contact center to the field.
Contact Center
Transform your contact center into an omni-channel engagement center with every channel on one platform.
Field Service
Boost front-line workforce productivity with an end-to-end field service solution.
HR Service
Streamline HR and IT support to reduce operating costs and keep employees happy.
How much can you save with Service Cloud?
Businesses have saved 27% in support costs with Service Cloud. Try our interactive Contact Center or Field Service value calculator to see how much you can save.
Take a tour of the #1 AI CRM for service.
Find out how Service Cloud helps you deflect 30% of cases and deliver value across your customer journey with CRM + AI + Data + Trust.
Start fast and grow faster with Starter Suite.
Find more leads, win more deals, and keep customers happy with an all-in-one CRM suite. Starter brings marketing, sales, service, and commerce together, so you can grow more efficiently with easy-to-use CRM tools.
Achieve your AI and data goals with Salesforce CTOs.
Trusted advisors with unmatched Salesforce experience and expertise, by your side.
Join the Serviceblazer Community.
Learn, connect, and grow with fellow service and field service professionals. Network and get answers in real time.
Agentforce outperforms our old chatbot by over 40%.
Kevin QuigleySenior Manager, Process Transformation and Continuous Improvement, Wiley
Agentforce could be Salesforce's most powerful support tool yet.
Talia LeclereManager, Global Revenue Operations, OpenTable
Learn more about customer service with free learning on Trailhead.
Keep up with the latest service trends, insights, and conversations.
Ready to take the next step with the service solution built on the world’s #1 CRM?
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Try Service Cloud free for 30 days. No credit card, no installations.
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Salesforce Customer Service Software FAQ
Customer service is the support you offer your customers — both before and after they buy and use your products or services — that helps them have an easy, enjoyable experience with your brand.
Customer service is important as it helps build and maintain positive relationships with customers, leading to higher satisfaction, loyalty, and ultimately, achieving customer service goals.
Check out our tips & best practices for improving customer service in your organization.Or learn about important customer service strategies to help you stay ahead of emerging service trends.
Customer service and support software is a solution that helps businesses manage digital customer service interactions across channels, from self-service and phone to messaging and email. It streamlines customer support processes and provides features like case management, digital engagement, knowledge management, and collaboration to help companies solve customer inquiries faster and increase customer satisfaction.
Customer service and support software is crucial for businesses because it enables them to deliver more efficient support to their customers, leading to increased satisfaction and loyalty. It helps manage support inquiries and track and resolve issues promptly, and it provides valuable insights to enhance overall customer experiences, ultimately driving business growth and success.
Customer service and support software software offers benefits such as improved efficiency in handling customer inquiries, streamlined communication across multiple channels, increased customer satisfaction, faster issue resolution, actionable insights, and the ability to scale and adapt to evolving customer needs — all to drive more customer loyalty and better return on investment.
When choosing a customer service solution, consider factors like your business needs, scalability, ease of use, and integration capabilities. Assess features such as case management, digital engagement, self-service portals, automation, and AI. Evaluate pricing models and success plans, trial different options, and prioritize customer service solutions that align with your specific requirements.
Explore Service Cloud pricing and find the right solutions for your business by visiting the pricing page.
Customer support refers to the people and interactions that help customers who use a business’s service or product. Help can include answering a question, providing training or installation, and of course, troubleshooting an issue.
Knowledge management means capturing, organizing, and distributing information that is critical to providing customer support in a centralized digital library that agents, field service technicians, and customers can access from anywhere for fast, quality service. Learn how a knowledge management system can help your organization manage this information.
Creating a knowledge base involves gathering and organizing information, setting up a user-friendly platform, categorizing content, ensuring accuracy and relevance, and regularly updating and maintaining the information to keep it current and useful.
Incident management is a structured process used by customer support and operations teams to respond to and resolve issues that disrupt the normal functioning of services.
Customer experience is important as it directly influences customer satisfaction, loyalty, and advocacy, which in turn can lead to increased customer retention, positive word-of-mouth, and higher revenue for a business.
A support ticketing system is a software tool that logs, organizes, and tracks customer inquiries and issues to ensure they are resolved efficiently.